CYNTHIA YEANAY
New Hope,MN
Summary
Knowledgeable Customer Service Manager with four years of top skills in team development, coaching and performance improvement. Focused on enhancing employee confidence and knowledge to improve customer results. Experienced in both leading in-person and virtual environment. Experienced manager with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Nursing Assistant with three years of experience; providing health care to patients at home, hospitals and nursing homes. Compassionate and caring, responding quickly to patient calls for assistance. Provides support in dressing and eating.
Overview
7
7
years of professional experience
Work History
C E R T I F I E D N U R S I N G A S S I S T A N T
FAVOUR HealthCare
Brooklyn Park, MN
06.2022 - Current
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
- Communicated with physicians, nurses and caregivers to support continuum of care
- Helped patients with daily living requirements by bathing, dressing, and assisting with mobility needs
- Provided caring companionship to support patients' social and emotional needs.
C E R T I F I E D N U R S I N G A S S I S T A N T
Divine Healing Home Care
Brook Park, MN
09.2022 - 04.2023
- Communicated with physicians, nurses and caregivers to support continuum of care
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Prioritized assigned tasks when managing high patient caseload
- Followed moving and handling procedures to lift and transport patients safely.
C U S T O M E R S E R V I C E M A N A G E R
Glo Mini Market
Worthington, MN
08.2020 - 09.2022
- Developed collaborative partnerships with customers and internal business partners to successfully solve complex problems
- Connected with prospective, new, and established customers to assess and determine individual needs
- Developed and implemented customer service policies and procedures to improve service quality and productivity
- Coordinated and oversaw new customer service team member training sessions
- Built and maintained positive relationships with team members and supervisors.
C E R T I F I E D N U R S I N G A S S I S T A N T
South Shore Care Center
Worthington, MN
01.2021 - 05.2021
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
- Communicated with physicians, nurses and caregivers to support continuum of care
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Monitored patients' mental and emotional wellbeing and reported concerns.
C A S H I E R A N D C O O K
McDonald's Restaurant
Worthington, MN
10.2017 - 04.2020
- Processed cash register transactions on POS and provided correct change
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Maintained knowledge of current products and proper pricing
- Readied ingredients in advance to reduce loads during rush periods
- Followed established recipes to prepare and cook menu items
- Managed simultaneous cooking tasks to promptly deliver high-quality food
- Trained team members in grilling, frying and sauteing techniques.
Education
CERTIFIED NURSING ASSISTANT - NURSING ASSISTANCE
Minnesota West Community And Technical College
Worthington, MN05.2019
HIGH SCHOOL DIPLOMA -
Worthington High School
Worthington, MN06.2017
Skills
- Leadership
- Communication
- Problem Solving
- Sales Management
- Time Management
- Computer Literacy
- Critical Thinking
- Customer Service/ Patient Relations
Timeline
C E R T I F I E D N U R S I N G A S S I S T A N T
Divine Healing Home Care
09.2022 - 04.2023
C E R T I F I E D N U R S I N G A S S I S T A N T
FAVOUR HealthCare
06.2022 - Current
C E R T I F I E D N U R S I N G A S S I S T A N T
South Shore Care Center
01.2021 - 05.2021
C U S T O M E R S E R V I C E M A N A G E R
Glo Mini Market
08.2020 - 09.2022
C A S H I E R A N D C O O K
McDonald's Restaurant
10.2017 - 04.2020
CERTIFIED NURSING ASSISTANT - NURSING ASSISTANCE
Minnesota West Community And Technical College
HIGH SCHOOL DIPLOMA -
Worthington High School