Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Cynthia Ynfante

LEHIGH ACRES,FL

Summary

Proven customer service expert from Alta Resources, adept in data entry and fostering customer relations, significantly enhanced customer satisfaction through first call resolution and efficient problem-solving. Skilled in creating positive experiences, demonstrated by consistently meeting call center metrics and streamlining front desk operations.

Overview

10
years of professional experience

Work History

Alta Resources

Customer Care Representative
05.2021 - Current

Job overview

  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Logged call information and solutions provided into internal database.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

McDonald's

Team Member
04.2021 - 04.2023

Job overview

  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.

R&J Pressure Cleaning

Receptionist
08.2014 - 01.2021

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

East Lee County High School
Lehigh Acres, FL

High School Diploma
05.2012

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Payment processing
  • Customer relations
  • First call resolution
  • Appointment scheduling
  • Documentation and reporting

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Care Representative

Alta Resources
05.2021 - Current

Team Member

McDonald's
04.2021 - 04.2023

Receptionist

R&J Pressure Cleaning
08.2014 - 01.2021

East Lee County High School

High School Diploma
Cynthia Ynfante