Cynthia Yoder
Princeton,NC
Summary
Experienced administrative professional with a strong desire to learn and grow professionally. Seeking a position to leverage over seventeen years of diverse experience in administrative, customer service, and healthcare roles. Committed to delivering exceptional support and contributing to the success of the organization through proven skills in multitasking, problem-solving, and attention to detail.
Overview
21
21
years of professional experience
Work History
Billing Representative / Patient Solutions
R1 RCM
11.2024 - Current
- Manage patient questions and concerns in a confidential and professional manner
- Update patient information, make payment arrangements and resolve billing issues
- Answer insurance related questions to ensure proper account resolution
- Reviewed and solved account and billing discrepancies.
- Handled account payments and provided information regarding outstanding balances.
Campground Manager
Cherry Blossom RV Resort
05.2023 - 09.2024
- Oversaw daily operations
- Assisted guests with reservations, check in/out, payments/billing, inquiries, and concerns, collecting feedback to identify areas of improvement
- Hired, trained, and managed staff, including maintenance, housekeeping, and front desk personnel
- Coordinated maintenance and repairs of facilities, grounds, and utilities to ensure compliance with local regulations and safety standards
- Developed and managed the campground's budget, including monitoring expenses and revenue
- Implemented marketing strategies to attract guests and maintained relationships with local businesses to promote the campground
- Organized and coordinated campground events and activities to enhance guest experiences
Accounts Receivable Representative I
NAPA Anesthesia
11.2021 - 08.2023
- Processed accounts in a timely manner to get payment
- Maintained accuracy and productivity
- Adhered to established standards to safeguard patients' health information.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Processing Assistant V
Department of Health and Human Services
10.2018 - 10.2021
- Maintained confidentiality of sensitive material and records
- Developed effective business relationships with the regions in processing/reconciling state labs
- Executed responses to customer inquiries via phone and in-person to resolve issues
- Utilized institution database software to manage data entry of participants information for reporting state labs
- Maintained accurate data entry
- Answered and managed incoming and outgoing calls while recording accurate messages
Certified Nursing Assistant
Johnston Health
04.2015 - 05.2020
- Provided hands-on nursing care under RN supervision, adhering to medical center policies and procedures
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Documented activities and recorded information in EMR system
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Answered calls for multi phone lines for the unit
- Make all calls for the provider's needs
Certified Nursing Assistant
Rex Healthcare
01.2008 - 09.2014
- Documented activities and recorded information in EMR system
- Provided hands-on nursing care under RN supervision, adhering to medical center policies and procedures
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Answered incoming calls for the unit also made outgoing calls for nurses and physicians
Health Unit Coordinator
Duke Raleigh Hospital
02.2007 - 12.2007
- Maintained HIPAA compliance across all patient data-handling, systems, and training
- Answered multi phone lines and made calls for providers
- Greeted and directed visitors
- Answered patients call bell and directed messages to appropriate staff
- Maintained department and patient supplies
- Maintained patient medical records
Unit Secretary
Battle Creek Health System
01.2004 - 05.2006
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
- Interviewed patients to collect medical information and insurance details
- Provided patient information to facilitate timely admissions and discharges
- Transcribed doctors' orders, including medication and lab test requests
- Executed clerical tasks and assisted with all unit duties as directed
- Retrieved physicians' paperwork, including lab test requests
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships
- Monitored unit supply levels and notified management of ordering needs
- Managed unit call reception and routed calls to correct department
Education
Certified Nurse Assistant -
Johnston Community College
12.2007
GED -
Battle Creek Public Schools
05.2003
Skills
- Account management
- Data entry experience
- Customer service representative
- Medical records management
- EMR / EHR
- Accounts receivable
- Medical terminology
Timeline
Billing Representative / Patient Solutions
R1 RCM
11.2024 - Current
Campground Manager
Cherry Blossom RV Resort
05.2023 - 09.2024
Accounts Receivable Representative I
NAPA Anesthesia
11.2021 - 08.2023
Processing Assistant V
Department of Health and Human Services
10.2018 - 10.2021
Certified Nursing Assistant
Johnston Health
04.2015 - 05.2020
Certified Nursing Assistant
Rex Healthcare
01.2008 - 09.2014
Health Unit Coordinator
Duke Raleigh Hospital
02.2007 - 12.2007
Unit Secretary
Battle Creek Health System
01.2004 - 05.2006
Certified Nurse Assistant -
Johnston Community College
GED -
Battle Creek Public Schools
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