Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Youngman

Cynthia Youngman

Gaston,SC

Summary

Salesforce Professional with 5 years of experience in developing tailored workflows and ensuring robust data integrity. Demonstrated expertise in integrating Salesforce Marketing Cloud and crafting custom solutions for impactful digital marketing campaigns. Proven track record of collaborating effectively within teams while delivering independent technical solutions. Strong background in software design and development enhances the effectiveness of Salesforce implementations.

Overview

44
44
years of professional experience

Work History

Owner

FutureSoft Tech
08.2016 - Current
  • Supported and maintained legacy systems for Soft-Talk Inc., utilizing filePro database and Linux tools.
  • Software modifications to the Soft-Talk flooring package.
  • Maintain offsite FTP backups for the Soft-Talk flooring package.

Senior Marketing Data Engineer

Think Unlimited
Chicago, IL
03.2020 - 01.2025
  • Designed custom Salesforce solutions to support digital marketing campaigns, improving client reach and engagement for over 50 clients.
  • Created solutions for data integration using various tools to gather data from clients and transfer it to multiple email and SMS platforms
  • Led the implementation of Salesforce Marketing Cloud integration, including business unit setup, data extensions, automations, and ensuring email accuracy within complex customer journeys
  • Collaborated with client stakeholders and account management to design seamless integration solutions.

Software Developer

21st Century Flooring LLC, dba Luna Carpet
Bellwood, IL
11.2007 - 03.2013
  • Designed and developed a new Sales Order/Invoice & Work Order system improving efficiency and increasing functionality by 300 %
  • Constructed a system to integrate 3rd party sales software data into our proprietary ERP system streamlining the sales to back office process, saving data entry time, and increasing efficiency of the process
  • Designed, developed, and implemented new Accounts Payable and Cash Receipts systems including importing data from credit card processing company
  • Designed systems for use on an IPad using a telnet session to communicate with sub-contract installers decreasing the need for hardcopy paperwork and CSR involvement
  • Automated purchasing for special order goods as well as stocked materials decreasing data entry and increasing efficiency
  • Designed and implemented the use of bar codes in the warehouse improving inventory management

Senior Software Developer

Creative Touch Interiors, formerly Floors Inc.
Landover, MD
08.1998 - 10.2007
  • Designed and developed a system to generate a floor plan pricing system and customer selections application increasing the levels of pricing available to sales allowing for greater profits in upgrade revenues
  • Developed a system to import excel data generated from 3rd party estimating software into the floor planning system reducing data entry errors and time
  • Programmed bar code printers to generate roll tags and cut tags increasing inventory product recognition
  • Developed system to control warehouse activity including directions to tow motor drivers and cut machine users utilizing bar codes and bar code readers improving warehouse control
  • After the company was purchased, worked closely with the SAP team to advise them in system requirements and business practices

Senior Software Developer and Consultant

Soft-Talk, Inc.
Columbia, SC
01.1981 - 07.1998
  • Designed and developed software for the Floor Covering & Furniture Industries
  • Consulted with business owners and stakeholders to determine customization needs
  • Customized numerous systems for customers to better accommodate their needs and streamline their business processes
  • On-site Installation and Training

Education

High School Diploma -

Cardinal Newman
Columbia, SC

Some College (No Degree) - Computer Science

Midlands Technical College
West Columbia, SC

Skills

  • Salesforce CRM
  • Salesforce Lightning
  • Salesforce Sales Cloud
  • Salesforce I360
  • Salesforce Marketing Cloud
  • Zapier
  • MailChimp
  • Active Campaign
  • CallRail
  • Twilio
  • TextGrid
  • Excellent Problem Solving
  • Detail-Oriented
  • Analytical

Timeline

Senior Marketing Data Engineer

Think Unlimited
03.2020 - 01.2025

Owner

FutureSoft Tech
08.2016 - Current

Software Developer

21st Century Flooring LLC, dba Luna Carpet
11.2007 - 03.2013

Senior Software Developer

Creative Touch Interiors, formerly Floors Inc.
08.1998 - 10.2007

Senior Software Developer and Consultant

Soft-Talk, Inc.
01.1981 - 07.1998

High School Diploma -

Cardinal Newman

Some College (No Degree) - Computer Science

Midlands Technical College

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Cynthia Youngman