CYNTHIA YUN
Hicksville,NY
Summary
Results-driven administrative professional with a strong track record in fast-paced office settings. A dependable team player experienced in a wide range of clerical functions and administrative support. Consistently responsible, punctual, and efficient when working independently.
Overview
8
8
years of professional experience
Work History
Administrative Support Assistant
MEDICINE SPECIALTIES AT GARDEN CITY NHPP
11.2023 - Current
- Manage a variety of tasks simultaneously, such as handling patient inquiries, managing the waiting room, and keeping track of appointments to support efficient daily operations
- Established daily preparation procedures to ensure smooth workflow and an efficient patient check-in process
- Handle inbound faxes from pharmacies, insurance companies, test results, and consultation requests from other physicians
- Manage and track copay collection metrics to ensure site performance remains above 90%
Medical Secretary
LEFLAND AND ASSOCIATES
06.2023 - 11.2023
- Organized department files and securely managed patient information
- Processed patient payments and assisted with billing inquiries
- Enhanced office productivity by handling high volume of callers per day
- Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity
Receptionist
MAIN STREET RADIOLOGY
04.2023 - 07.2023
- Verified patients’ insurance coverages, verified pre-authorizations, and ensured accurate billing information was provided
- Performed daily patient check in for 50+ patients, supporting timely appointments and efficient clinic flow
- Maintained patient records and ensured they were accurate and up to date
Receptionist
NEW VOESH NAILS & SPA INC / NEW TIFFANY NAILS & SPA INC.
12.2017 - 05.2023
- Greeted and tended to clients’ needs, inquiries, and complaints in a friendly and professional manner
- Processed, managed, and updated bookings and cancellations
- Assisted with marketing and sales by providing information on promotions and new products and services
- Built rapport with new and returning clients to promote the company’s values
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals
Education
BBA - Marketing Management, Communications
BARUCH COLLEGE, ZICKLIN SCHOOL OF BUSINESS
New York, NY05-2025
High School Diploma -
BENJAMIN N. CARDOZO HIGH SCHOOL
Queens, NYSkills
- Proficient in Microsoft Office and Google Suite
- Communication Skills, Collaborative Skills
- Time Management and Multi-tasking
- Patient Relations/Care
- Date Entry/Documentation
- Electronic Health Records (EMR/EHR) Management
Languages
English
Native or Bilingual
Korean
Professional Working
Honors/Awards
- Mellon Foundation Transformative Learning in the Humanities Student Scholarship
- NYS Excelsior Scholarship Applicant
Leadership/Activites
- Korean K9 Rescue Volunteer (9/2020-Current)
- Summer Enrichment Program Teacher Assistant (6-8/2019)
Timeline
Administrative Support Assistant
MEDICINE SPECIALTIES AT GARDEN CITY NHPP
11.2023 - Current
Medical Secretary
LEFLAND AND ASSOCIATES
06.2023 - 11.2023
Receptionist
MAIN STREET RADIOLOGY
04.2023 - 07.2023
Receptionist
NEW VOESH NAILS & SPA INC / NEW TIFFANY NAILS & SPA INC.
12.2017 - 05.2023
BBA - Marketing Management, Communications
BARUCH COLLEGE, ZICKLIN SCHOOL OF BUSINESS
High School Diploma -
BENJAMIN N. CARDOZO HIGH SCHOOL