Summary
Overview
Work History
Education
Skills
Skills
Affiliations
Languages
Timeline
Generic

Cynthia Yvonne Villa

San Jose,CA

Summary

I am of techlife, with hands-on experience in the technical field of Network Engineering and Technical Support, with an extensive skill set in providing an articulate and precise root cause analysis. I’m a heavy believer in documentation and having a structured approach in all thing technical such as POC, installation, configuration, testing, site surveying, monitoring alerts, malicious activity alert, and remediation following malicious attacks or outages.

Overview

22
22
years of professional experience

Work History

Sr. Wireless Network Engineer

AAP3 @ Adobe Corp.
06.2022 - 11.2023
  • RTO (Return to Office), Site Surveying, Analyzing, recommendation for remediation of wireless connectivity matters
  • Also was on-site point of contact for Cisco team in the new Adobe building
  • Worked with Cisco.mx engineering team for the RRM implementation which included a process flow document per global region created by me

Sr. Wireless Network Engineer

Fustion Forte @ Synopsys
01.2023 - 04.2023
  • Technical Support on Aruba infrastructure including Aruba Clearpass and documentation
  • Preparation management for wireless deployment in new building

Lead Operations Engineer (WIFI)

Ross Dress for Less
04.2021 - 08.2021
  • Overseeing retail store connectivity which entailed troubleshooting any known wireless connectivity matters
  • Also part of the decision making for corporate office wireless infrastructure and on-boarding following the return post Covid
  • Wireless network included Extreme, ADSP and Zebra

Sr. Wireless Network Engineer

Stanford Children’s Hospital
10.2017 - 01.2019
  • Responsible for all Wireless related matters in a Cisco enterprise environment which included Cisco Prime, Cisco WLC and ISE
  • Monitored using Solarwinds and participated in 24/7 after hour rotation support
  • First point of contact for any/all matters which included client connectivity, Site Surveying, Monitoring, net new

Operations Network Engineer

Sauce Labs
06.2015 - 01.2016
  • Data center presence for dev ops and networking engineering operations
  • Responsible for cable management, configuration
  • Provisioned and decommissioned servers
  • Worked on POC for APIC
  • Installed UCS
  • Led the migration from existing wifi network to enterprise wireless network infrastructure seamlessly with zero impact to productivity and no down time with assistance of network engineering providing real-time peripheral view to CTO successfully

Sr. Technical Support

Meru Networks
09.2014 - 05.2015
  • Responsible for handling wireless enterprise WLC based customer related matters escalated from Tier 1 and Tier 2
  • Documenting how-to guides to be used as resources for both Meru technical support team and customers

Operations Wireless Technical Support (Google Glass)

Akorbi @ Google X
03.2014 - 08.2014
  • Part of operations mobile team and responsible for wireless router configurations which is deployed at remote sites used by Google Glass guides to connect and provide life experience to potential consumers
  • Following all events, was responsible for creating a thorough port-mortem reference to provide to upper management

Sr. Escalation Engineer for Wireless Suite Test applications

Airmagnet Inc.
08.2010 - 03.2014
  • Responsible for supporting all escalated tac cases related to mobile suite of wireless testing tools that includes Survey Pros, Wifi Analyzer, Spectrum Analyzer and GPS site survey escalated technical issues
  • Responsible for documenting Quick too user guides for internal and external use, workarounds and QA results that are introduced to management and engineering
  • I was the liaison between customers and their request and management which required my presence in weekly meetings to discuss next action items
  • Tested new builds and potential bugs using labs containing Electric magnetic chambers

Lead Technical Support

Barracuda Networks
06.2006 - 11.2008
  • Technical Support and Lead for web filter security appliance on a linux based platform
  • Supported customers and assisted Sales with both presales and existing customer technical matters
  • Provided technical support in configurations, upgrades and bug fixes
  • Worked with engineering to address bugs or customer feature requests

Technical Support

8x8 Inc.
01.2006 - 06.2006
  • Technical Support for Voip telephony on TCL platform which included configuration of auto-attendant, voicemail and basic configuration
  • Auto-attendant, Porting, VM, Customer Service, Billing

Technical Lab Support

Ciena Corporation
03.2002 - 04.2005
  • Test Equipment Calibration Coordinator
  • Addressed all test lab related matters such as cable management, test beds and fiber optic configuration on Core Directors for engineering testing
  • Also responsible for the breakdown of the old lab and moving to new building and bringing up from installing, cabling and configuring for testing
  • Configuring and Deploying (DWDM) Optical Network

Education

No Degree - CCNA Program

Mission College
Santa Clara, CA
03-2011

Cybersecurity Professional - Cybersecurity

Coursera
03-2024

Lan Tech Specialist - undefined

San Jose Bay Area Jr. Colleges

Skills

  • Linux
  • Solarwinds
  • Iperf
  • Wireshark
  • Airmagnet Suite
  • Ekahau
  • Wireless Technology
  • Wifi 6
  • TCP/IP
  • AAA
  • Service Now
  • ARP
  • DNS
  • DHCP
  • NAT
  • BGP
  • VPN
  • Python
  • Windows
  • SQL
  • IPsec
  • SSL-VPN
  • EC2
  • S3
  • IAM
  • Lambda
  • VPC
  • Containers
  • Serverless Compute (ECS and EKS)
  • Fargate
  • NACL’s
  • IGW

Skills

Suricata, Linux, Solarwinds, Iperf, Wireshark, Airmagnet Suite, Ekahau, Wireless Technology, Wifi 6, TCP/IP, AAA, Service Now, ARP, DNS, DHCP, NAT, BGP, VPN, Python, Windows, SQL, IPsec, SSL-VPN, EC2, S3, IAM, Lambda, VPC, Containers, Serverless Compute (ECS and EKS), Fargate, NACL’s, IGW

Affiliations

  • NIST
  • IEEE Standard Association

Languages

Spanish
Native or Bilingual

Timeline

Sr. Wireless Network Engineer

Fustion Forte @ Synopsys
01.2023 - 04.2023

Sr. Wireless Network Engineer

AAP3 @ Adobe Corp.
06.2022 - 11.2023

Lead Operations Engineer (WIFI)

Ross Dress for Less
04.2021 - 08.2021

Sr. Wireless Network Engineer

Stanford Children’s Hospital
10.2017 - 01.2019

Operations Network Engineer

Sauce Labs
06.2015 - 01.2016

Sr. Technical Support

Meru Networks
09.2014 - 05.2015

Operations Wireless Technical Support (Google Glass)

Akorbi @ Google X
03.2014 - 08.2014

Sr. Escalation Engineer for Wireless Suite Test applications

Airmagnet Inc.
08.2010 - 03.2014

Lead Technical Support

Barracuda Networks
06.2006 - 11.2008

Technical Support

8x8 Inc.
01.2006 - 06.2006

Technical Lab Support

Ciena Corporation
03.2002 - 04.2005

Lan Tech Specialist - undefined

San Jose Bay Area Jr. Colleges

No Degree - CCNA Program

Mission College

Cybersecurity Professional - Cybersecurity

Coursera
Cynthia Yvonne Villa