Cynthia Zamora
Inglewood,California
Summary
Proven server at Champs Club, adept in upselling strategies and fostering guest satisfaction, enhanced team productivity by seamlessly integrating customer service expertise and a positive demeanor. Achieved significant improvements in guest experience, leveraging adaptability and cleanliness standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front of the house position. Ready to help team achieve company goals. Customer-savvy NuBlends and Chick-Fil-A accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Overview
2
2
years of professional experience
Work History
Front of the House
Chick-fil-A
06.2022 - Current
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
- Remembered, recited and promoted variety of menu items.
- Handled cash transactions accurately while maintaining proper cash handling procedures.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
Server
NuBlends
12.2023 - 03.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Champs Club
06.2022 - 06.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring area was prepared for seamless service transitions.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Science - Psychology
El Camino College
Torrance, CA06.2024
High School Diploma -
Lennox Mathematics Science And Technology Academy
Inglewood, CA06.2022
Skills
- Cleanliness standards
- Adaptable mindset
- Professional Appearance
- Positive demeanor
- Customer service expertise
- Team player attitude
- Food safety understanding
- Upselling strategies
- Foreign language skills
- Order Taking
- Payment Processing
- Team Collaboration
- Guest satisfaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
NuBlends
12.2023 - 03.2024
Front of the House
Chick-fil-A
06.2022 - Current
Server
Champs Club
06.2022 - 06.2023
Associate of Science - Psychology
El Camino College
High School Diploma -
Lennox Mathematics Science And Technology Academy
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