Cynthia Zavala
Austin,TX
Summary
Dedicated hospital professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
35
35
years of professional experience
1
1
Certificate
Work History
Senior Operations Manager
Dell Children's Medical Center / R1 RCM
08.2006 - Current
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Continuously assessed emerging trends in operations management along with best practices in order to make informed recommendations for future enhancements.
- Championed change management initiatives to facilitate the successful adoption of new technologies or processes within the organization.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Interacted well with customers to build connections and nurture relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Patient Access Sup/Mgr Prearrival Center
Seton Family Of Hospital / Ascension Health
08.2001 - 08.2006
- Assisted in developing training materials for new hires within the Patient Access department, enhancing overall staff competency levels in key areas of responsibility.
- Promoted a positive work environment by fostering teamwork among Patient Access Clerk staff members.
- Identified opportunities for process improvement within the Patient Access department, resulting in tangible enhancements to overall operational efficiency levels.
- Answered incoming calls, scheduled appointments and filed medical records.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to departmental goals by consistently meeting or exceeding established performance metrics related to productivity, quality, and service excellence standards.
- Collaborated with medical staff to facilitate seamless communication between departments, expediting patient care.
- Resolved issues related to patient accounts receivable balances via effective coordination with billing representatives from various payor organizations.
Collection and Billing/Team Leader
Seton Family Of Hospitals Revenue Cylce
01.1989 - 06.2001
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
- Achieved performance goals on consistent basis.
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
- Trained new team members on scripts, company services, and collection strategies.
- Assisted in audit preparation, providing necessary documentation for thorough review of financial activities.
- Collaborated with cross-functional teams to resolve discrepancies in a timely manner.
- Analyzed aging reports to identify trends in late payments and develop targeted collection efforts.
Education
Associate of Applied Science - Criminal Justice
Austin Community College
Austin, TXHigh School Diploma -
Laredo Christian Academy
Laredo Texas05.1982
Skills
- Revenue Forecasting
- Budget Administration
- Change Management
- Business Leadership
- Performance Evaluations
- Staff Scheduling
- Team Leadership
- Operations Management
- KPI Tracking
- Performance Monitoring and Evaluation
- Employee Coaching
- Hiring and Onboarding
- Management Training
- Policy Development and Enforcement
- Operations Oversight
Certification
- CHAM Certified , NAHAM 2015
Languages
Spanish
Native or Bilingual
Timeline
Senior Operations Manager
Dell Children's Medical Center / R1 RCM
08.2006 - Current
Patient Access Sup/Mgr Prearrival Center
Seton Family Of Hospital / Ascension Health
08.2001 - 08.2006
Collection and Billing/Team Leader
Seton Family Of Hospitals Revenue Cylce
01.1989 - 06.2001
Associate of Applied Science - Criminal Justice
Austin Community College
High School Diploma -
Laredo Christian Academy
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