Cynthia Ann Hartson

• Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
• Mentored junior reviewers, sharing best practices and guiding their professional growth within the organization.
• Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
• Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines with a rating of 100%.
• Conducted in-depth research to strengthen the overall quality and credibility of each review.
• Contributed to the development of a knowledge base for common issues encountered during reviews, streamlining future problem-solving efforts.
• Supported continuous improvement initiatives by actively participating in team meetings, trainings, and workshops focused on enhancing reviewer skills and processes.
• Ensured consistency across multiple review projects by maintaining strict adherence to established protocols and procedures.
• Developed strong working relationships with clients, fostering open communication channels for addressing concerns or questions about reviews.
• Built, established and maintained relationships with sources.
• Completed accurate and polished formatting in line with publishing standards prior to submission. with 100 % accuracy.

• Collaborated with finance team to ensure timely disbursements of incentives, special pays, and allowances.
• Played a key role in maintaining high levels of morale among service members by ensuring fair and accurate compensation for their dedicated service.
• Managed sensitive personal information with utmost confidentiality, adhering to privacy standards set forth by military guidelines.
• Continually sought opportunities for professional development by attending relevant workshops, courses, and conferences.
• Served as a liaison between finance offices and military units, ensuring clear communication regarding pay-related matters.
• Streamlined military pay procedures by implementing efficient processing systems and maintaining accurate records.
• Prepared detailed reports on payroll discrepancies for review by higher authorities, ensuring prompt resolution of issues affecting service members'' compensation.
• Promoted a positive work environment within the department through effective teamwork and open communication among colleagues.
• Organized training sessions for new Military Pay Technicians, equipping them with the necessary knowledge and skills to excel in their roles.
• Ensured compliance with government regulations by staying up-to-date on policy changes and updating internal processes accordingly.
• Enhanced the accuracy of pay calculations for service members through thorough auditing and data verification.
• Supported the implementation of new policies and procedures within the department by providing guidance and training to fellow team members.
• Reduced errors in payroll processing by implementing strict quality control measures and conducting regular audits.
• Provided exceptional customer service to military personnel, addressing pay-related inquiries and resolving issues promptly.
• Contributed to process improvements by actively participating in evaluations of current practices and recommending changes as needed.
• Processed 396 per standards on a monthly basis.

• As a GS-6 Military Pay Technician in the Account Finalization Department, Possessed specialized experience and knowledge of Standard Operating Procedures and regulations to process pay actions requiring audits, corrections and adjustments of many interrelated aspects.
• Performed and reviewed final actions to resolve complicated military pay problems/or issues utilizing a variety of techniques.
• Researched and processed Congressional inquiries within the scope of meeting given deadlines.
• Processed arrears of pay payments to deceased member's beneficiaries.
• Determined any and all inconsistencies with processing and providing necessary corrections to members pay accounts.
• Provided interpretation and training to same and lower grade personnel.
• Knowledgeable and skilled in identifying difficult case processing. Posses effective communication skills via oral and written correspondence with Senior Management to Upper Management.
• Work assignments completed with little to minimum direction.
• Applied full case concept to ensure completion of various processes relating to any and all information is performed while processing all corrective actions accurately and timely.
• Chosen as Subject Matter Expert to train other technicians on how to compute simple former spouse audits.
• Chosen as Casualty Technician Expert to be the first trained to learn and witness firsthand how casualty former spouse audits were process by working a half day executing simple audits.
• Able to verify all duplication of case concept processing which could be eliminated before casualty former spouse audits were submitted for review.
• Extensive knowledge of implementing in performing new guidelines in regards to Defense Hearing and Appeals (DOHA) that complies with DODI 1340.21. This procedure allowed claimants to appeal or rebut denial of monies that may be due them based on six year barring statue that would otherwise deny any pending claims that are outside the six years.
• As an example of Doha appeals mailing correspondence to former spouse who had a 30 day calendar window to respond to mailed correspondence to make claim for any appeal monies that would forever be denied.
• Inquiries and request by lead or supervisors were processed within one day turn around, with little to no errors.
• Monitored multiple databases to keep track of disability processed cases. Leveraged proven database search methods to improve quantity and quality of search results.

• Promoted a positive work environment within the department through effective teamwork and open communication among colleagues.
• Supported the implementation of new policies and procedures within the department by providing guidance and training to fellow team members.
• Contributed to process improvements by actively participating in evaluations of current practices and recommending changes as needed.
• Ensured compliance with government regulations by staying up-to-date on policy changes and updating internal processes accordingly.
• Reduced errors in payroll processing by implementing strict quality control measures and conducting regular audits.
• Managed sensitive personal information with utmost confidentiality, adhering to privacy standards set forth by military guidelines.
• Provided exceptional customer service to military personnel, addressing pay-related inquiries and resolving issues promptly.
• Enhanced the accuracy of pay calculations for service members through thorough auditing and data verification.
• Received specialized training on particular laws to identify technical solutions under Department of Defense Financial Regulations Manual (DODFMR) to successfully complete former spouse/garnishment actions in a timely manner.
• Utilized DFAS-CL Form 1751/35 Garnishment worksheet and DFAS-CL Form 1751/37 Former Spouse worksheet to perform adjudication to make corrections to garnishment/former spouse accounts.
• Skills included the ability to master questions from retired service members; former spouses; enforcement agencies; courts; and attorneys to department directors within the Pay Directorate.
• Instructed Retired Service Members and Former Spouses on various legal avenues that could be pursued in order to resolve pay issues with accounts. For example, when a former spouse needed information of how to make a non-receipt claim for missed payments, detailed information given to ensure former spouse was successful in receiving a smooth transaction of lost payment.
• Provided advice and assistance to customers to help determine legal validity regarding forms of garnishments; military involuntary allotments; bankruptcies; and applications under the Uniformed Former Spouse Protection Act (USAFSPA).
• Provided counseling to retired service members and former spouses in regard to court ordered Survivor Benefit Plans (SBP) for those former spouse's court ordered to receive SBP benefits from retired service member's pay. Counseling of SBP cases also included deemed elections made via retired service member; former spouse; or former spouse attorney.
• Consulted with Paralegal Specialists; Assistant Counsel Attorneys of mailing Certificate of Eligibility (COE) forms to former spouses who have not been paid within six months, and/or current status is unknown where a COE is needed for those former spouses who are owed monies due to the death of retired member.
• Other assigned responsibilities included inputting/updating changes to the system such as pay certifications; tax changes; issuing/re-issuing 1099R's (tax forms).
• Chosen as a Special Project Reviewer for Unique Former Spouse. Task required a review of entry level technicians work that involved computations for former spouse/garnishment accounts which included establishing accounts via system entries. Reviewed entry level technicians telephone calls; data entry changes of addresses; direct deposits; and tax change inputs. As a seasoned technician training of one on one as with entry level technician as needed.

Verified proper distribution of incoming mail to correct individuals and departments.

• Diagnosed machinery issues, which included paper jams and handled basic maintenance.
• Oversaw maintenance of mailroom equipment such as postage meters, scales, and automated sorters to minimize downtime due to malfunctions.
• . Ensured timely delivery of sensitive documents by prioritizing urgent requests and delegating tasks accordingly. Ensured that daily mail of over 1000 pieces of correspondence was scanned correctly and ready for Indexing.
• Trained new employees on mailroom procedures, ensuring accurate handling of correspondence.
• Adapted quickly to changes in company policies or industry regulations affecting mailroom operations.
• Actively sought opportunities for continuous improvement within mailroom, soliciting feedback from staff members and implementing changes as needed.
• Collaborated with other department supervisors to address interdepartmental communication needs or concerns effectively.
• Monitored employee performance through regular evaluations, providing constructive feedback for improvement.
• Conducted regular safety audits of workspace, identifying potential hazards and implementing corrective actions as needed.
• Maintained clean and organized workspace, promoting efficiency and safety among staff members.
• Participated in hiring process for new employees by reviewing applications, conducting interviews, and making recommendations based on qualifications.
• Coordinated mailroom team's workflow, delegating tasks to all employees.
• Streamlined mailroom operations by implementing efficient sorting and distribution processes.
• Identified mailroom equipment malfunctions and contacted technicians for assistance.
• Assisted with budget planning for department by analyzing expenses related to staffing, equipment, and supplies.
• Utilized physical strength to move mail and packages of varying sizes and weights.
• Followed safety protocols while handling and sorting mail for personal safety purposes.
• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
• Stamped sealed and sorted mail for delivery to other branches.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
• Conducted ongoing reviews of program financial systems to assess cost control measures.
• As Supervisor of Scanning Department, ensured that all employees received training resources necessary to perform all duties to each employee's ability. Frequent meetings with all employees to ensure that employees were kept current of procedural changes that were critical to their position.
• Time and attendance were reported with expedience, ensuring its correctness of each employee timecard. Prepared monthly and weekly reports so mail clerks could keep track of their progress.
• Prepared performance standards; and appraisals for each employee of my department.
• Regularly met with each mail clerk to discuss low leave balances, while assisting mail clerk of building their leave balances.
• Ensured all employees attended Equal Employee Opportunity Programs (EEO). Received EEO training through separate department. Ensured that hearing impaired employees attended/received all EEO Programs that were beneficial to them.
• Managed scheduling effectively, minimizing overtime costs while maintaining adequate staffing levels during peak seasons.
• Streamlined housekeeping processes for improved cleanliness and efficiency in room turnover times.