Cynthia A Mollner
Aurora,CO
Summary
Dynamic and compassionate professional with proven expertise in elderly and dementia care, honed at Penny Lane Assisted Living. Skilled in multitasking and organization, I excel in creating safe, supportive environments, enhancing patient quality of life. Demonstrated ability to adapt and build meaningful relationships, ensuring dignified, patient-centered care.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Caregiver
Penny Lane Assisted Living
04.2010 - 10.2016
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Prepared Breakfast, Lunch, Dinner, for residents during 3 days overnight shifts.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Administered and tracked routine medications for each client on Medication Administration Record spreadsheet (MARS)
- Update MARS daily/monthly basis when medications were discontinued, new medications where added, and new clients were admitted.
- Updated resident files on a routine basis.
- Planned monthly menus according to state regulations and resident requests. Ordered groceries monthly using computer software.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Coordinated with caregivers, and management to organize special birthday and holiday celebrations with a special dinner and gifts, and family members.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Administrative Assistant
OppenheimerFunds Shareholder Services
04.1993 - 10.2009
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as neede
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Answered high volume of phone calls and email inquiries.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Volunteered to help with special projects of varying degrees of complexity.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Screened personal and business calls and directed to appropriate party.
- Wrote reports, executive summaries and newsletters.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
- Worked with senior management to initiate new projects and assist in various processes.
- Scheduled appointments and handled calenders for senior leadership.
- Organized and updated schedules for executives.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Education
High School Diploma -
Domimican High School
Whitefish Bay WI05-1965
Skills
- Dementia care
- Elderly care
- Dependable and responsibly
- Multitasking and organization
- Strong ethics
- Adaptability and flexibility
- Patient companionship
Accomplishments
- Learned compassion and understanding of residents in assisting living homes.
- How to use many different resources to achieve the results you are looking for
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 6 in the development of special events.
Certification
- Adult CPR/AED certification – American Red Cross.
- QMAP certified to administer medications
Languages
English
Full Professional
Interests
- Jigsaw Puzzles
- Mystery, Romance, History Novels, Adult coloring books
- History Channel
- Historical Movies,
- Classic Romantic Comedy Movies
- Card Games
- I like trying new recipes and food trends
- Fashion
- Music
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Swimming
Timeline
Caregiver
Penny Lane Assisted Living
04.2010 - 10.2016
Administrative Assistant
OppenheimerFunds Shareholder Services
04.1993 - 10.2009
- Adult CPR/AED certification – American Red Cross.
- QMAP certified to administer medications
High School Diploma -
Domimican High School
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