Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative

Cynthia Andrea Vasquez Medina

Tijuana,Baja California

Summary

As a hardworking customer service representative and trained actor I understand the importance of team work to achieve our team goals. My best credentials are positive attitude and commitment to continuous learning and growth no matter what the challenge may be.

Overview

12
12
years of professional experience

Work History

Call Center Customer Service Representative

Grupo Telvista S.A De C.V
09.2013 - 03.2018
  • Assisted customers and dealership representatives by addressing inquiries and resolving issues effectively.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Adapted to changing workflows and processes to enhance customer satisfaction.
  • Collaborated with team members to share best practices for improved service delivery.

Appointment Setter

Redial Call Center
04.2018 - 08.2018
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about merchant services
  • provided contact information to insure potential clients would be able to receive a call back to obtain better deals for merchant services

Closer for Debt Collection

Syptel - Blackcreek Management
08.2018 - 09.2024


  • Analyzed customer needs to provide payment options insure a better resolution of their debt.
  • Contacted customer in daily bases to insure payment option or alternatives to continue payment arrangement in case of a default on original contract.
  • Trained junior closers on effective techniques and negotiation strategies to improve team performance.
  • Closed deals by building strong rapport with clients and addressing their needs.

Customer Service Representative

Integon Service Co.
11.2024 - Current
  • Resolved customer inquiries effectively, enhancing satisfaction and loyalty.
  • Responded to customer requests for products, services, and company information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

Bachelor's Degree in The Art of Translation - Linguistics

Universidad Autónoma De Baja California
Calzada Universidad 14418 Tijuana 22390

High School Diploma -

Cobach Tijuana Siglo XXI
Privada Agua Azul 6811, Loma Bonita, 22604 Tijuana
06-2010

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Proofreading
  • Performing arts
  • Public Speaking
  • Relationship building
  • Building rapport
  • willingness to help others
  • charity work

Interests

  • Offering time and support to shelters for the homeless, women, and animals
  • I enjoy helping others and giving back to the community
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Volunteering
  • Crafting and DIY Projects
  • Cooking
  • Music
  • Participate in local theater productions, enhancing my public speaking and teamwork skills
  • Fundraising Events
  • Acting and Theater

Timeline

Customer Service Representative

Integon Service Co.
11.2024 - Current

Closer for Debt Collection

Syptel - Blackcreek Management
08.2018 - 09.2024

Appointment Setter

Redial Call Center
04.2018 - 08.2018

Call Center Customer Service Representative

Grupo Telvista S.A De C.V
09.2013 - 03.2018

Bachelor's Degree in The Art of Translation - Linguistics

Universidad Autónoma De Baja California

High School Diploma -

Cobach Tijuana Siglo XXI

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Cynthia Andrea Vasquez Medina