Cynthia Anne Johnson

• Serving as primary point of contact for key stakeholders and their teams across the enterprise, while building and maintaining relationships to navigate the Deal Desk and Sales Engagement processes at Google
• Using Salesforce CPQ, gCLM, Quarterly playbooks, and knowledge base processes. Owning and slaying the quote process end-to-end lifecycle. Executing high volume of contracts, guiding customers through Contract Integrity Review, Deal Pursuit, Legal, Billing, Credit, TAM, Engineering, Order Management and Product fulfillment under aggressive timelines and restrictions
• Special Project (DSS+) Team empowered to work deals $3M and above with global (NORTHAM, LATAM, EMEA, APAC) cross-functional teams to implement innovative solutions for optimizing all Cloud (GCP), Professional Services (PSO), and Workspace (WS) products, and processes, resulting in increased efficiency and sales for the company

• Technical Assistance Center (TAC)/ Technical Frontline (TFL) for FedRAMP customers by managing critical customer issues and facilitated communications between customers, escalation, and engineering
• 30-50 incoming calls, emails per shift from customers
• Utilizing Salesforce (SFDM Lightning) dashboard systems to manage queue of support tickets and provide regular updates to open tickets as needed to customers and Technical Engineering
• Contributed to cross-functional tasks to improve processes and tools.

Product Marketing Manager/Product Marketing Engineer, Sales Administration Manager, Configuration Analyst

Progressive roles spanning nearly 20 years. Product Marketing and Sales Operations Expertise. Customer-oriented, known for being highly skilled at building trusted relationships with high-profile clients resulting in quality best-in-class performance for client retention and satisfaction.

• Coordinated product engineering work to maintain robust yields and quality levels on new products, as well as meet aggressive time-to-market schedules
• Forecasted and tracked marketing and sales trends, analyzing collected data
• Measured and assessed customer and Regional Division satisfaction based on comprehensive knowledge of lithography software product
• Delivered timely and accurate projections and clear visibility on sales and revenue performance on 2 Lithography software, actively managed pipeline of opportunities, and developed weekly sales forecasts for Division
• Created customized, solutions-oriented presentations and product demonstrations that aligned corporate value proposition with customer-specific needs
• Worked closely with all sales personnel to assist with sales objectives
• Determined price schedules and discount rates to maintain competitive positioning
• Reviewed marketing campaigns to assess the success of each and progress against targets to help marketing leaders proactively adjust strategies.

• Global Deal Desk SME and SOX expert
• Implemented new ERP system (SAP) Corporate-wide, defined Business process flows for Division (3-yr Project implementation)
• Engaged customers to quickly identify needs, negotiate contracts and close sales
• Managed Global Regional Distributors (15 people), established ambitious quotas and helped each team member implement plans to achieve targets
• Expert in building non-standard or complex quotations for global Sales teams
• Trained end-users on the functions and optimal use of new software applications
• Fielded sales inquiries for Engineering and Scientific staff to answer questions from current and prospective customers.

• Revamped, updated, and maintained Microsoft Access database for Division including cataloging of over 300 conference papers
• Developed sales operations process for Division
• Collected and defined customer requirements to create successful systems meeting the unique needs of each client
• Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.