Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Succetti

Hemet,CA

Summary

Proven Account Executive at Spokeo, adept in customer relationship management and market development, I excel in driving business growth through strategic initiatives. With a track record of fostering robust client relationships and leveraging marketing strategies, my approach has consistently resulted in profitable outcomes and enhanced account relations.

Overview

12
12
years of professional experience

Work History

Account Executive

Spokeo
Pasadena, CA
08.2022 - Current
  • Negotiated contracts with clients to ensure profitable outcomes for the company.
  • Provided timely customer service support to resolve any issues quickly and efficiently.
  • Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
  • Identified customer needs by asking questions and advising on best solutions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Greeted and assisted customers to foster positive experiences.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.

Life Insurance Agent

Farmers Insurance Agency
Perris, CA
02.2019 - 02.2022
  • Ensured compliance with all applicable laws when issuing policies or making recommendations.
  • Analyzed client portfolios to determine best investment opportunities.
  • Educated clients on various types of life insurance policies available in the market.
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Resolved customer issues in a timely manner while providing excellent customer service.
  • Maintained records of client information, including policies and payment history.
  • Conducted market research to identify potential new products and services.

Client Advisor

BMW of Murrieta
Murrieta, California
04.2013 - 04.2019
  • Developed relationships with clients through regular communication and follow-up.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Generated sales leads by attending industry events and networking opportunities.
  • Worked closely with senior management team members regarding client relations initiatives.
  • Created marketing materials such as brochures, flyers, emails. to promote products and services.
  • Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors and other professionals.

Service Advisor

BMW of Murrieta
Murrieta, CA
04.2017 - 05.2018
  • Developed strong relationships with customers by providing exceptional customer service.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Prepared invoices for services rendered and collected payments from customers.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.

Education

High School Diploma -

Perris High School
Perris
06-2023

Skills

  • Sales presentation
  • Market development
  • Competitor tracking
  • Account planning
  • Customer relationship management (CRM)
  • Strategic initiatives
  • Client relationship building
  • Business growth opportunities
  • Marketing strategy implementation
  • Account relations
  • Account management

Timeline

Account Executive

Spokeo
08.2022 - Current

Life Insurance Agent

Farmers Insurance Agency
02.2019 - 02.2022

Service Advisor

BMW of Murrieta
04.2017 - 05.2018

Client Advisor

BMW of Murrieta
04.2013 - 04.2019

High School Diploma -

Perris High School

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Melissa Succetti