Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Cynthia Booz

Cynthia Booz

Orlando,United States

Summary

Versatile and results-oriented professional with 10 + years of strong customer service, data analysis, and problem-solving background. Known for a detail-driven approach, exceptional communication skills, and a commitment to delivering quality results. Adept at collaborating across teams, resolving complex issues, and optimizing processes to enhance efficiency and satisfaction. Seeking to leverage my diverse experience and adaptable skill set to contribute to a dynamic and forward-thinking organization.

Overview

12
12
years of professional experience

Work History

Fraud Prevention Specialist

USAA
11.2021 - Current
  • Conduct in-depth investigations into potential fraud cases, leveraging data analysis and reporting tools
  • Collaborate with team members to implement strategies that reduce financial losses
  • Provide clear and actionable reports for leadership, recommending process enhancements to mitigate risk

Resolution Billing Specialist

Walgreens
03.2020 - 09.2021
  • Addressed and resolved billing issues with a focus on accuracy and customer satisfaction
  • Identified recurring challenges and contributed insights to improve internal workflows
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.

Lead Provider Services Representative

US Imaging Network
06.2018 - 02.2019
  • Served as a senior representative, leading a team of Provider Services Representatives to ensure prompt and high-quality service for inbound provider inquiries.
  • Assisted in training and mentoring new team members, providing guidance on best practices, policies, and system navigation.
  • Acted as the primary liaison between physician offices, providers, and internal departments, facilitating seamless communication and issue resolution.
  • Led process improvement initiatives to enhance service efficiency and customer satisfaction.

E-Commerce Specialist

Disney Reservation Center
11.2016 - 11.2017
  • Delivered top-notch support through live chat and email, ensuring a seamless customer experience
  • Worked with technical teams to resolve website usability issues and enhance user engagement
  • Boosted online sales by implementing effective SEO strategies and optimizing product listings.

Customer Service Representative

Capital One Financial Corporation
08.2013 - 08.2015
  • Resolved customer inquiries with a focus on rewards programs and account retention
  • Provided feedback to leadership on customer needs and process improvements
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associate of Science - Communications

Valencia College

Bachelor of Science - Communications w/ Minor in Mass Media

University of Central Florida
05-2025

Skills

  • Customer Service Excellence
  • Product Management
  • Sales
  • CSM
  • Analytical Thinking
  • Data Tools
  • Analytical Platforms
  • Process Improvement
  • Collaboration
  • Technology Proficiency
  • Customer Support Platforms
  • Creative Tools

Awards

  • Customer Excellence Champion Award, USAA, 11/01/22, Recognized for fostering long-term customer trust and delivering exceptional satisfaction.
  • Impact Achievement Award, Capital One, 01/01/15, Acknowledged for achieving measurable success in customer retention and product adoption.

Timeline

Fraud Prevention Specialist

USAA
11.2021 - Current

Resolution Billing Specialist

Walgreens
03.2020 - 09.2021

Lead Provider Services Representative

US Imaging Network
06.2018 - 02.2019

E-Commerce Specialist

Disney Reservation Center
11.2016 - 11.2017

Customer Service Representative

Capital One Financial Corporation
08.2013 - 08.2015

Associate of Science - Communications

Valencia College

Bachelor of Science - Communications w/ Minor in Mass Media

University of Central Florida

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Cynthia Booz