Cynthia Burnese Henderson-Ridge
Wichita,KS
Summary
Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Overview
43
43
years of professional experience
Work History
Clerical
Amazon
01.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Composed sensitive, confidential reports and documentation.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Real Estate Agent
Warren Homes
01.2014 - 12.2018
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Call Center Agent
Convergys
01.2010 - 01.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Educated customers on company systems, form completion, and access to services.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
Talent Agent Assistant
Splurge Magazine
02.2009 - 01.2010
- Completed talent acquisition and management for [Number]+ internal and external placements.
- Facilitated communication between agents, talent and clients by using interpersonal skills.
- Organized and attended industry events for talent and client promotion.
- Confirmed smooth operations between clients and talent by acting as liaison.
- Fostered relationships with industry professionals for future connections.
- Promoted friendly collaboration between talent and production teams for efficient project completion.
Daycare Owner/Operator
Caring Hands Daycare
05.2004 - 01.2009
- Maintained accurate accounting of tuition and operating reports.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Stayed current on guidelines to maintain compliant program operations.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Modernized instructional plans and educational approaches to enhance student learning.
Inventory Control Specialist
THE BOEING COMPANY
08.1980 - 12.2004
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Used equipment like forklifts and pallet jacks to move inventory.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Built strong vendor relationships for timely goods and materials deliveries.
- Developed and implemented a system to track and monitor incoming, outgoing and on-hand inventory.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Recorded daily activities for inventory control.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
High School Diploma -
Heights High School
Wichita, KSAssociate of Science - Early Childhood Development
Emporia Teachers College
Emporia, KSCertification - Clerical Studies
Wichita Vo-Tech
Wichita, KSCertification - Banking
Wichita School of Banking
WichitaCertification - Pharmacy Technology
Wichita Technical Institute - Wichita
Wichita, KSCertification - RX Technician
Heritage College
Wichita, KSSkills
- Database Entry
- Cash Management
- Bookkeeping
- Quality Control
- Information Security
- Spreadsheet Development
- Administrative Support
- Mail Handling
- Cash Handling
- Quality Management
- Operations Support
- Record Preparation
- Customer Satisfaction
Timeline
Clerical
Amazon
01.2023 - 09.2023
Real Estate Agent
Warren Homes
01.2014 - 12.2018
Call Center Agent
Convergys
01.2010 - 01.2011
Talent Agent Assistant
Splurge Magazine
02.2009 - 01.2010
Daycare Owner/Operator
Caring Hands Daycare
05.2004 - 01.2009
Inventory Control Specialist
THE BOEING COMPANY
08.1980 - 12.2004
High School Diploma -
Heights High School
Associate of Science - Early Childhood Development
Emporia Teachers College
Certification - Clerical Studies
Wichita Vo-Tech
Certification - Banking
Wichita School of Banking
Certification - Pharmacy Technology
Wichita Technical Institute - Wichita
Certification - RX Technician
Heritage College
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