Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cynthia Castro Angulo

Fontana,CA

Summary

Seeking a position that will benefit from my customer service experience, positive interaction skills and where my 5+ years’ experience can improve customer satisfaction.

Overview

11
11
years of professional experience

Work History

Body Shop Estimator

Cali Collision
03.2021 - 03.2024
  • Evaluated automobile damage and created estimates for repairs
  • Handled customer complaints and dismays.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
  • Received and logged incoming parts orders.
  • Distributed ordered components to appropriate technicians to complete repairs.

Body Shop Assistant Manager

The Bumper Clinic
05.2018 - 03.2021
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Drafted invoices for completed work.
  • Distributed ordered components to appropriate technicians to complete repairs.
  • Prepared logs on each repair and maintained customer records for each job.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Developed estimates by costing parts, supplies and labor and calculating customers' payments.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions.

Reservationist

Fantasy Springs Resort Casino
01.2016 - 05.2018
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Authorize payments/deposits as well as refunds
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Worked closely with front desk to achieve full occupancy of property.
  • Handled reservations and answered questions from interested patrons for busy hotel.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Telecommunications Operator

La Quinta Resort and Club
01.2015 - 01.2016
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Searched relevant directories to find contacts, business addresses, and information for customers and employees.
  • Supported customers by managing large amounts of calls per day efficiently while maintaining professionalism and upbeat tone.
  • Coordinated installation of WiFi routers and phones throughout meeting spaces on the property.
  • Problem solved for current in house guest as well as future arriving guests.

Front Desk Agent

Motel 6
01.2013 - 01.2015
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered multi-line phone system and greeted callers enthusiastically.

Education

High School Diploma -

Cathedral City High School
Cathedral City, CA
2011

Skills

  • Friendly service mentality
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Multi-Line Phone Systems
  • Customer Account Management

Languages

Spanish
Native or Bilingual

Timeline

Body Shop Estimator

Cali Collision
03.2021 - 03.2024

Body Shop Assistant Manager

The Bumper Clinic
05.2018 - 03.2021

Reservationist

Fantasy Springs Resort Casino
01.2016 - 05.2018

Telecommunications Operator

La Quinta Resort and Club
01.2015 - 01.2016

Front Desk Agent

Motel 6
01.2013 - 01.2015

High School Diploma -

Cathedral City High School

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