Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia (Cindy) Forsythe

Arlington,TX

Summary

Results-driven Operations Manager with 10+ years of progressive experience in fraud prevention and team leadership. Proven success in managing high-performing teams, mitigating financial risk, and delivering actionable insights through data-driven analysis. Recognized for strong communication, critical thinking, and a collaborative leadership style that fosters excellence.

Overview

10
10
years of professional experience

Work History

Fraud Prevention Operations Manager (Microsoft)

Apex Systems
03.2022 - Current
  • Supervise a team of 4 to achieve prevention of over $14M in fraud last fiscal year
  • Deliver monthly business reviews to present state of the business to stakeholders
  • Analyze data to uncover potential trends or emerging fraud vectors
  • Conducted Interviews and selected new team members
  • Drive KPI implementation and performance reviews, offering actionable insights to stakeholders
  • Foster an environment of collaboration between Apex and Microsoft Stakeholders

Fraud Prevention Team Lead (Microsoft)

Apex Systems
07.2018 - 03.2022
  • Performed weekly quality reviews to ensure that KPIs are met/exceeded
  • Coached team members on productivity, quality, and behavior to exceed performance goals.
  • Led ad hoc initiatives, including monitoring and tracking policy adherence notifications.
  • Oversee case data collection and database entry by fraud investigators, ensuring data integrity.

Fraud Prevention Team Lead (Microsoft)

TEKsystems
06.2016 - 07.2018
  • Recruited and onboarded new team members while aligning operations with Microsoft’s goals.
  • Partnered with Microsoft FTEs to align team focus with evolving business needs.
  • Tracked agent productivity and conducted scorecard reviews to ensure KPI alignment.
  • Delivered performance feedback and coached team members for continuous improvement.

Education

Tarrant County College - Southeast Campus
Arlington, TX

Skills

  • Fraud Detection & Prevention
  • Operational & Strategic Leadership
  • Performance Management (KPIs)
  • Stakeholder Engagement
  • Data Analysis & Reporting
  • Process Improvement
  • Team Coaching & Development
  • Cross-Functional Collaboration

Timeline

Fraud Prevention Operations Manager (Microsoft)

Apex Systems
03.2022 - Current

Fraud Prevention Team Lead (Microsoft)

Apex Systems
07.2018 - 03.2022

Fraud Prevention Team Lead (Microsoft)

TEKsystems
06.2016 - 07.2018

Tarrant County College - Southeast Campus

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Cynthia (Cindy) Forsythe