Cynthia (Cindy) Jackson
Princeton,KY
Summary
Dynamic Administrative Assistant and Admissions Coordinator Supervisor with a proven track record at Pain Management Centers of America & Amb Surgery Center. Excelled in office management and workflow optimization, enhancing team performance and patient experience. Skilled in conflict mediation and multi-line phone management, achieving high levels of customer satisfaction and operational efficiency.
Overview
31
31
years of professional experience
Work History
Administrative Assistant
Pain Management Centers of America & Amb Surg Ctr.
02.1994 - Current
- Created and maintained schedules for numerous providers in multiple locations.
- Multi-location Reception Supervisor.
- Managed unexpected provider schedule changes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Provided prompt, polite and professional in-person and telephone customer service.
- Performed various administrative tasks by filing, copying and faxing documents.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Admissions Coordinator Supervisor
Pain Management Centers of America & Amb. Surg. Ct
02.1994 - Current
- Created and maintained schedules for numerous providers in multiple locations.
- Multi-location Reception Supervisor
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Interceded between employees during arguments and diffused tense situations.
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Certificate - Medical Information Technology
West Kentucky Community And Technical College
Paducah, KY1986
High School Diploma -
Ballard Memorial High School
Barlow, KY05.1985
Skills
- Office Administration
- Workflow Optimization
- Create and maintain all physician and nurse practitioner schedules
- Reception supervisor
- Appointment Scheduling
- Training and coaching
- Conflict Mediation
- Workflow Planning
- Time Management
- Meeting Arrangements
- Customer and client relations
- Schedule Management
- Multi-line phone proficiency
- Office Management
Timeline
Administrative Assistant
Pain Management Centers of America & Amb Surg Ctr.
02.1994 - Current
Admissions Coordinator Supervisor
Pain Management Centers of America & Amb. Surg. Ct
02.1994 - Current
Certificate - Medical Information Technology
West Kentucky Community And Technical College
High School Diploma -
Ballard Memorial High School
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