Cynthia (Cindy) McIntosh
Jacksonville,FL
Summary
Organized and dedicated professional with excellent customer service skills, including friendly and welcoming demeanor, and heartfelt communication. Strong attention to customer needs, composure in difficult situations, and flexibility in scheduling. To obtain a flight attendant position utilizing exceptional hospitality skills to provide swift and courteous service to passengers.
Overview
32
32
years of professional experience
Work History
Administrative Assistant
Southern Atlantic Electric Co., Inc.
04.2004 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restock supplies and place purchase orders to maintain adequate stock levels.
- Execute record filing system to improve document organization and management.
- Schedule office meetings and client appointments for staff teams.
- Receive and sort incoming mail and packages to distribute to correct recipient.
- Built and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate any requests.
- Record new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Process new hire paperwork and documents.
- Verify timekeeping records and handle any discrepancies with employees.
- Respond to employee questions and requests for information in timely and knowledgeable fashion.
- Maintain employee confidence and protect payroll operations by keeping information confidential.
- Respond to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Attended workshops and trainings in customer service, and conflict resolution.
FGMS Specialist
Blue Cross Blue Shield Of Florida
10.1999 - 08.2002
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Maintained confidentiality of patient finances, records, and health statuses.
- Utilized FGMS system to document and track customer account details.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Flight Attendant
Northwest Airlines
02.1992 - 05.1993
- Ensured safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage storage, helped locate seating, and delivered onboard announcements.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Worked independently or part of a team.
- Performed pre-flight cabin and safety checks to maintain operational safety equipment and reinforce passenger safety..
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Offered personalized assistance to children, elderly and passengers with special needs.
Education
Associate of Applied Science - Executive Secretarial
Haywood Community College
Clyde, NC05.1988
Skills
- Verbal and Written Communication
- Public Interaction
- PA Systems
- Airplane Experience
- CPR Certified
- Customer Service
- Conflict Resolution
- Interpersonal Communications
- Public Speaking
- Self Starter
- English Speaking (Native)
- Willingness to work irregular hours according to flight schedules
- Microsoft Word, Excel, and Office
Additional Information
Three Commendation Letters from Northwest Airlines.
Hobbies
Horse Back RIding
DIY Projects
Timeline
Administrative Assistant
Southern Atlantic Electric Co., Inc.
04.2004 - Current
FGMS Specialist
Blue Cross Blue Shield Of Florida
10.1999 - 08.2002
Flight Attendant
Northwest Airlines
02.1992 - 05.1993
Associate of Applied Science - Executive Secretarial
Haywood Community College
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