Cynthia D. Albro
Louisville,Kentucky
Summary
Dynamic Asset Protection Manager with a proven track record at Walmart, successfully reducing shrink with a combined total of 4.4% through innovative loss prevention strategies and collaborative training. Skilled in surveillance monitoring and fostering a coaching-first leadership approach, I excel in enhancing security operations and driving accountability within teams.
Overview
16
16
years of professional experience
Work History
Asset Protection Manager
Walmart
Louisville, Kentucky
03.2026 - Current
- Reduced shrink in home store from 2.5% to 2.23% through targeted strategies.
Executed cross-market investigations to identify root causes of shrink.
Trained associates and managers on effective mitigation strategies.
Piloted high-shrink review process and SCO logging program to enhance productivity.
Coordinated market-wide blitz operations with law enforcement to deter organized retail crime.
Demonstrated leadership potential in asset protection cohort development program.
Strengthened investigative practices to improve compliance and operational readiness across market. - Implemented loss prevention strategies that successfully decreased theft incidents.
- Trained staff on safety protocols and emergency response procedures to enhance workplace safety.
- Monitored surveillance systems to detect and respond to suspicious activities and behaviors.
Asset Protection Associate
Wal-Mart
Shepherdsville, KY
07.2015 - Current
- Apprehended shoplifters to prevent theft and protect company assets.
- Investigated theft incidents to gather evidence and support recovery efforts.
- Collaborated with law enforcement to resolve theft cases and enhance security measures.
- Reviewed fraudulent refunds to identify patterns and initiated warrant filings for prosecution.
- Produced video for attorneys and law enforcement.
- Appear in court, produce testimony for cases, and have knowledge of the criminal justice system.
- Collaborate with attorneys for both civil and criminal matters.
- Reviewed video and saved footage.
Asset Protection Manager
Walmart
Louisville, Kentucky
09.2022 - 03.2026
- Results‑driven Asset Protection Manager with a strong record of reducing shrink, strengthening operational controls, and leading high‑impact investigative efforts. Decreased shrink from 5.76% to 2.80%, recovered $100,000 from major cash shortages, and led market in internal and external case resolutions. Reduced accident‑related charges by $100,000 thrReduced accident‑related charges by $100,000 through proactive safety initiatives and coordinated organized retail crime case closures as ORC Market Champion.es, partnering with law enforcement, Planned and executed inventories, partnered with law enforcement, and organized multi‑agency blitz operations to protect assets and enhance store security.
- Developed and implemented loss prevention strategies across multiple store locations.
- Conducted regular audits to identify potential security risks and vulnerabilities.
- Trained staff on theft prevention techniques and emergency response procedures.
Asset Protection Manager
Walmart
Louisville, Kentucky
02.2020 - 09.2022
- Results‑driven Asset Protection leader with a proven record of reducing shrink, improving store performance, and developing high‑impact teams. Successfully decreased shrink from 2.14% to 1.17%, simultaneously oversaw three stores, and trained newly hired AP Managers across two markets, strengthening overall compliance and operational readiness.
- Analyzed shrinkage trends to pinpoint potential risks.
- Trained staff on safety protocols and loss prevention techniques.
- Conducted investigations into suspicious activities and incidents.
- Monitored security systems to detect theft and prevent loss.
- Collaborated with law enforcement to strengthen security protocols.
- Coordinated with law enforcement on various security issues.
- Monitored security systems such as CCTV cameras, alarm systems, access control systems and other safety equipment.
Intern
Signature HealthCARE LLC
Louisville, KY
05.2016 - 08.2016
- Coordinated case details with attorneys, aligning strategies to strengthen legal arguments.
- Collected evidence and witness statements, supporting the development of legal cases.
- Investigated clients' and witnesses' backgrounds.
- Interviewed clients and witnesses.
- Communicated case updates to clients, facilitating discussions on preferred case actions.
- Researched other cases for attorneys.
- Worked with attorneys and paralegals
- Submitted and organized contracts in the database
- Reached out to clients about contracts
Customer Service Manager and Department Manager of Jewelry
Wal-Mart
Louisville, KY
05.2010 - 07.2015
- Coordinated and supervised associates to ensure efficient operations and high service standards.
- Resolved customer concerns and complaints to enhance satisfaction and loyalty.
- Ensured customer satisfaction with jewelry orders through personalized service and attention to detail.
- Processed customer jewelry orders with attention to detail.
- Ordered, stocked, and managed merchandise in the department.
- Evaluated employee's work ethics, behavior, and fulfillment of job for evaluation.
Intern
Department of Public Advocacy
La Grange, KY
05.2013 - 08.2013
- Coordinated with detective and attorneys to support case investigations
Education
Associate Degree - Paralegal
University of Louisville
08-2016
Bachelor Degree - Criminal Justice, Psychology
University of Louisville
12-2013
Associate Degree - Criminal Justice
Jefferson Community and Technical College
12-2011
Skills
- Loss prevention
- Investigative techniques
- Surveillance monitoring
- Risk assessment
- Security operations
- Asset recovery
- Inventory management
- Root cause focus
- WZ interview skills
- Emotional resilience
- Conflict resolution
- Transparent communication
- collaborative mindset
- Mentorship programs
Timeline
Asset Protection Manager
Walmart
03.2026 - Current
Asset Protection Manager
Walmart
09.2022 - 03.2026
Asset Protection Manager
Walmart
02.2020 - 09.2022
Intern
Signature HealthCARE LLC
05.2016 - 08.2016
Asset Protection Associate
Wal-Mart
07.2015 - Current
Intern
Department of Public Advocacy
05.2013 - 08.2013
Customer Service Manager and Department Manager of Jewelry
Wal-Mart
05.2010 - 07.2015
Associate Degree - Paralegal
University of Louisville
Bachelor Degree - Criminal Justice, Psychology
University of Louisville
Associate Degree - Criminal Justice
Jefferson Community and Technical College