Cynthia D. Morrow
Spring Valley, CA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Hardworking Office Assistant with hands-on experience conducting data analysis. Superior understanding of reporting tools, including scorecards, graphs and charts. Proficient in Microsoft Word and Excel. Comfortable collaborating with team members and working independently.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Skills
- Financial Administration
- Collaboration with cross-functional groups
- Customer support and assistance
- Project Management
- Issue resolution
- Cash management
- ID verification
- Customer assistance
- Payment processing
- MS Office Applications
- Contracts
- Customer greeting
- Product recommendations
- Credit and cash management
- Merchandise restocking
- Multitasking Strengths
- Guest Relations
- Cash Register Operation
- Customer Needs Assessments
Work History
Sales Associate
Walmart
La Mesa, CA, California
04.2018 - Current
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Tracked stock using company inventory management software
- Maintained organized, presentable merchandise to drive continuous sales
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Processed product returns and assisted customers with other selections
- Educated customers on promotions to enhance sales
- Preserved perfect attendance record for twelve months
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas five% or more
Cashier Sales Associate
Toys R Us
La Mesa, California
10.2014 - 06.2018
- Consistently met up sell goals by highlighted targeted merchandise with strategic promotional approaches
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Trained as cashier and provided back-up coverage provided customers with optimal support
- Mentored new team members on registers, met customer needs, maximized group performance and maintained high satisfaction with customers
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Collaborated with team members in customer service, check out, stock control and overall store upkeep
- Worked closely with team members to solve problems and handle customer concerns
Temporary Office Clerk
Adecco
San Diego, CA
04.2015 - 08.2016
- Redacted client information to be imputed in new computer system
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Human Services Specialist
San Diego County
San Diego, CA
02.2008 - 08.2010
- Analyzed member services processes,
- Identified, referred significant factors to clients
- Gathered pertinent client data, recognized solutions, interpreted explained program policies, program regulations, client participation requirements, legal rights and responsibilities
- Planned, organized work; communicated effectively at client interviews
- Set up, maintained alpha numeric filing system for current and closed contracts
- Prepared informational letters to contractors regarded to contract renewals and time sensitive state funding
- Responded to average of fifteen calls per day
- Utilized well-developed time management and organizational skills, which helped in effectively supervising an estimated fifteen to twenty cases per month
Office Assistant
County Of San Diego
San Diego, CA
06.2005 - 02.2008
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Offered departmental administrative support.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed multi-line telephone system and greeted claimants during office visits.
Office Support Specialist
County Of San Diego
San Diego, CA
01.2001 - 06.2005
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Compiled [Type] reports for program leaders.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
- Liaised between clients and vendors and maintained effective lines of communication.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Assisted coworkers and staff members with special tasks on daily basis.
- Received and routed business correspondence to correct departments and staff members.
- Composed and proofread memos, letters and reports to verify error-free communication.
Education
MBA - Tecnology Management
University of Phoenix
San Diego, CA10.2005
Project Management - Project Management
San Diego Continuing Education
San Diego01.2015
Additional Information
- AWARDS AND PERSONAL RECOGNITION , Recognized performance as Area 20, Area Director Toastmaster, San Diego, CA - August 2017
Overview
23
23
years of professional experience
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