CYNTHIA DANAE TORRES MARTINEZ
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced in customer service at Walmart and McDonald's. Proven track record in enhancing customer loyalty and managing cash transactions with precision. Adept at multitasking and leading teams to achieve operational excellence while ensuring compliance with regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front End Services
Walmart
2205 Ruben M Torres Blvd
05.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer concerns regarding product returns, exchanges, and warranties, ensuring customer satisfaction and compliance with store policies.
- Operated cash registers, processed transactions accurately, and handled cash, credit, and debit payments efficiently.
- Provided exceptional customer service by assisting with check cashing, money transfers, and bill payments in the Walmart MoneyCenter.
- Handled financial transactions, including money orders, prepaid debit card reloads, and check cashing with accuracy and attention to detail.
- Facilitated domestic and international money transfers through Western Union and MoneyGram services, ensuring timely and secure delivery of funds.
- Ensured compliance with company policies, including anti-money laundering (AML) regulations, to guarantee the security of financial transactions.
Department Manager
McDonald's
1104 International Blvd
03.2019 - 04.2023
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Managed cash handling, monitored daily sales, and ensured that revenue targets were met while controlling costs.
- Ensured exceptional customer service by addressing customer concerns, resolving issues, and maintaining high customer satisfaction levels.
- Led and supervised a team of 20+ employees, including training, scheduling, and performance management
- Ensured compliance with health and safety regulations, including food safety standards, hygiene practices, and OSHA regulations.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
GED -
TEXAS EDUCATION AGENCY
03-2025
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Multitasking
- Cash handling
- Ability to Work Under Pressure
- Organization and time management
Certification
Current Student in Certified Nursing Assistant (CNA)
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front End Services
Walmart
05.2023 - Current
Department Manager
McDonald's
03.2019 - 04.2023
GED -
TEXAS EDUCATION AGENCY