Cynthia Eramia Ferreira
Grand Prairie
Summary
Highly organized and dedicated administrative professional with a proven track record of delivering exceptional customer service in fast-paced environments. Demonstrating keen attention to detail and strong decision-making skills, effectively manages multiple concurrent tasks. Self-motivated work ethic and excels both independently and as part of a team. Embraces new challenges with an open mind, always eager to acquire new knowledge and skills. Values collaboration and teamwork, maintains a humble attitude, recognizing that collective efforts yield the best outcomes. By leveraging strengths and remaining receptive to growth, confident in ability to make a meaningful contribution to any job undertaken.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Synagro Technologies Inc.
02.2024 - Current
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Performed research to collect and record industry data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Liaised between clients and vendors and maintained effective lines of communication.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Responded to customer requests for products, services, and company information.
- Communicated with management when customer issues escalated and worked to find resolutions.
Secretary
Eramia Racing Inc.
07.2021 - 03.2024
- Managed booking system to ensure it was organized and accurate.
- Schedule boss travel arrangements, meetings, and interviews.
- Organize and file all office paperwork and documents.
- Answered all phone and email inquiries.
Worked in Excel daily, performing data calculations and creating
formulas, charts, and graphs. - Organized and stored office paperwork
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - International Economics
Texas Christian University
Fort Worth, Texas05-2026
Associate of Science - S.T.E.M
Dallas College
Dallas, Texas05.2022
Diploma - Multidisciplinary Studies
South Grand Prairie High School
Grand Prairie, Texas06.2022
Skills
- Bilingual (English & Spanish)
- Project Coordination & Office Management
- Time Management & Self-Motivation
- Data Entry, Organization & Analysis
- Effective Communication & Team Collaboration
- Microsoft Office Suite (Advanced)
- Curriculum Delivery & Policy Modification
- Scheduling, Calendaring & Minute Taking
- Bookkeeping, Invoicing & Vendor Management
- Reception, Filing & Records Retrieval
- Memo & Document Preparation
- Check & Mail Processing
- Technical & Legal Administrative Support
- Operational Processes & New Business Development
- Typing Speed: 60 WPM
Certification
Global Seal of Biliteracy- 2025 Working Fluency: English & Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Synagro Technologies Inc.
02.2024 - Current
Secretary
Eramia Racing Inc.
07.2021 - 03.2024
Bachelor of Science - International Economics
Texas Christian University
Associate of Science - S.T.E.M
Dallas College
Diploma - Multidisciplinary Studies
South Grand Prairie High School
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