CYNTHIA LEE
Tyler,TX
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at Continuum Global Solutions. Excelled in conflict resolution and sales & marketing strategies, boosting revenue and customer loyalty. Skilled in Microsoft Office and team development, demonstrating adaptability and a commitment to excellence. Achieved significant improvements in service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
Dallas, TX
10.2022 - 08.2024
- Took special orders in person and over telephone, generating additional revenue every month.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
Pick/ Counts
Amazon Fulfillment Center
Dallas, TX
01.2022 - 12.2022
- Pick items for customer orders and place into the correct bin.
- Count selected pod bin for and scan to determine missing item.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Followed proper lifting techniques while moving large quantities of stock from one location to another.
- Limited damage to products and orders by using care when choosing items.
Food Processing
John Soules Foods
Tyler, TX
07.2018 - 09.2021
- Set up, loaded and ran food processing equipment according to specifications for weight and ingredient mixtures.
- Sanitized food processing areas according to safety protocols.
- Monitored the use of hazardous chemicals in food processing operations.
- Adhered strictly to established health codes when conducting routine inspections of food processing plants.
- Developed and implemented process safety protocols for food processing operations.
- Ensured compliance with safety regulations related to food processing activities.
- Identified sources of contamination in food processing environments and provided recommendations for corrective action.
- Monitored food temperatures to ensure safe consumption standards were met.
- Adhered strictly to all health codes when storing food items in the cold storage facility.
Store Manager
Family Dollar
Little Rock, AR
06.2016 - 08.2018
- Monitored inventory levels and placed orders to restock shelves.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified opportunities for cost savings through waste reduction initiatives.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established customer service standards and monitored staff compliance.
- Managed daily banking activities such as deposits and withdrawals.
- Resolved customer complaints in a timely manner.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
GED -
Lindale High School
Lindale, TX05-1996
Skills
- Customer Service
- Sales & Marketing Strategies
- Conflict/Complaint Resolution
- Front-End Operations
- Team Development & Training
- Sales & Margin Improvement
- Retail Operations Management
- Merchandising & Warehouse Operations
- Cost-Reduction Strategies
- Customer Focused Leadership
- Scheduling
- Complaint resolution
- Microsoft PowerPoint
- Email management
- Microsoft office expertise
- Adaptability and flexibility
- 10-key
- Service upselling
- Staff training
- Product education
- Dispute resolution
- Assertiveness
- Punctuality and reliability
- Follow-up skills
- Strong teamwork
- Hospitality and accommodation
- Problem resolution
- Product knowledge
- Medical terminology
- Customer relations
- Time management
- Script adherence
- Refunds processing
- Sales expertise
- Appointment scheduling
- Call escalation
- In-store support
- Typing proficiency
- Grammar
- Multitasking and organization
Timeline
Customer Service Representative
Continuum Global Solutions
10.2022 - 08.2024
Pick/ Counts
Amazon Fulfillment Center
01.2022 - 12.2022
Food Processing
John Soules Foods
07.2018 - 09.2021
Store Manager
Family Dollar
06.2016 - 08.2018
GED -
Lindale High School
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