Cynthia Avila, MBA
Student Enrollment and Recruitment Associate
Compton,CA
Summary
Innovative Customer Experience Leader with a track record of designing and executing strategic initiatives to enhance customer satisfaction and drive organizational growth. Skilled in leading cross-functional teams, developing customer experience business plans, and utilizing data-driven insights to improve operational efficiency.
Overview
19
19
years of professional experience
Work History
Student Enrollment and Recruitment Associate
KIPP SoCal Public Schools
04.2020 - Current
- Collaborated with Chief Operating Officer to establish recruitment goals, contributing to a 25% increase in family retention.
- Identified key performance indicators (student retention, recruitment, waitlist) to gauge customer satisfaction.
- Led organizational change efforts to adapt outreach strategies during the pandemic, resulting in a 30% surge in applications.
- Managed customer service line, promptly addressing enrollment-related challenges.
- Collaborated with the finance team to set enrollment targets and budgets for upcoming school years.
- Coordinated applicant correspondence and conducted interviews.
- Led recruitment team in community mapping, ensuring data-driven decisions and a customer-centric culture.
Office Associate
KIPP Iluminar Academy
09.2013 - 04.2020
- Increased student waitlist results by 40% through comprehensive analysis and management of waitlist data.
- Provided empathetic support and connected families with community resources.
- Played a pivotal role in greeting and assisting visitors to foster rapport and retention.
- Reviewed files and documents to provide accurate information and fulfill requests.
Lead Nutrition Coordinator
University Of California, Cooperative Extension
01.2005 - 09.2013
- Managed a team delivering nutrition education to 6,109 youth in Los Angeles County.
- Established a partnership with ABC 7 KID Healthy, resulting in a 60% growth in nutrition program school outreach.
- Collaborated with 52 school districts, reaching 95,000 4th and 5th-grade students.
- Ensured quality control procedures for class food preparation and incentives.
Education
Master of Science - Business Administration
University of Phoenix
Gardena, CABachelor of Science - Health Administration
University of Phoenix
Gardena Ca. Skills
- Analytical and Strategic Thinking
- Program Management
- Effective Communication
- Stakeholder Management
- Leadership and Team Management
- Confidentiality Management
- Data Analysis and Interpretation
- Family-centric mindset
- Social Media Platforms
- Training Development and Execution
- Strategic Initiatives
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Student Enrollment and Recruitment Associate
KIPP SoCal Public Schools
04.2020 - Current
Office Associate
KIPP Iluminar Academy
09.2013 - 04.2020
Lead Nutrition Coordinator
University Of California, Cooperative Extension
01.2005 - 09.2013
Master of Science - Business Administration
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix