CYNTHIA GUADALUPE GARCIA ROJAS

• Resolved customer problems and complaints.
• Answered questions and address problems, resolve escalated issues to satisfy customers.
• Welcomed customers with friendly greeting, answer general questions, gather nature of visit and directed to specific offices.
• Participated in team-building activities to enhance working relationships.
• Use internal software to process reservations, check-ins and check-outs.
• Produce original, creative content for promotional advertisements and marketing materials.

• Developed bilingual abilities in Spanish and English through immersive conversation and activities.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Organized activities that enhanced children's physical, emotional and social well-being.

• Directed wedding-day events, ceremony timing and speeches.
• Met with potentials clients and gave quotes on services and general wedding costs.
• Assisted with wedding set up and decoration.
• Coordinated florists, photographers and musicians during for events.

• Selling food and beverages, including alcoholic beverages
• Filling orders, preparing and assembling food items
• Cash handling - manual and using computerized registers
• Utilizing a computerized reservation system for seating Guests in the restaurant
• Escorting guests to tables
• Taking orders and serving food
• Setting and stocking tables, carts, and restaurants
• Heavy lifting
• Bussing tables, cleaning kitchen and counter equipment, emptying trash cans

• Communication skills
• Clean Lobby and Desk Area
• Communicate Hotel Services
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
• Confirmed important personal payment information for compliance with security and payment card industry standards

Movie Lounge Staff:

• Preparation of diverse kinds of food and either hot or cold beverages.
• Treasury department Staff: Handling large amounts of money.
• Candy shop Staff: Cashier and customer service.
• Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices
• Provided customer service by selling tickets and merchandise, answering questions, and distributing programs

• Filing bills, policies, and capturing data
• Management of customers’ base
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
• Maintained accurate and complete documentation to facilitate accounting and filing functions

Prepare for performances by rehearsing and exercising

Attend all rehearsals and clean-ups requested and required to include but not limited to:

• Warm-up exercises
• Basic steps (i.e. Hawaiian, Tahitian, etc.)
• Regular choreographed routines and new routines etc.
• Execution of dances, techniques, choreographies, and staging as instructed.

Ability to adapt and adjust to different situations on stage.

Care for costumes and equipment.

Minor repairs on show costumes.