Cynthia L. Chism|Resume
211 Mitchell St. SELMER,TN
Summary
Seasoned professional with 28 years of diverse experience, including office management with remote work proficiency. Excelled in customer service, crisis intervention, and multitasking in high-pressure environments. Seeking a Remote role to leverage exceptional communication skills, administrative expertise, and a proven track record of enhancing customer satisfaction.
Overview
29
29
years of professional experience
Work History
Direct Customer Care Professional
Madison Haywood Developmental Services-MHDS
Selmer, TN
09.2023 - 11.2024
- Provide compassionate and personalized care to individuals with developmental disabilities at Madison Haywood Developmental Services-MHDS
- Assist clients with daily living activities, including personal hygiene, meal preparation, and daily cleaning of their home
- Implement individualized service plans to promote clients' independence and well-being
- Monitor and document clients' progress, reporting any significant changes to supervisors and healthcare professionals
- Facilitate community integration by accompanying clients to appointments, social events, and recreational activities
- Maintain a safe and clean living environment by performing housekeeping duties and ensuring compliance with health and safety regulations
- Collaborate with a multidisciplinary team to provide a holistic approach to care, ensuring the best possible outcomes for clients
- Utilize de-escalation techniques and crisis intervention skills to manage challenging behaviors and maintain a calm and supportive atmosphere
- Advocate for clients' rights and interests, ensuring they have access to necessary resources and services
- Participate in ongoing training and professional development to stay current with best practices in developmental services care
Emergency Roadside Assistant/Customer Service
Vforce AGENCY for AAA
Selmer, TN
02.2022 - 08.2023
- Fielded emergency calls with efficiency, ensuring accurate and prompt documentation of customer issues in the Five9 system.
- Provided critical support to members in distress, facilitating timely roadside assistance, and enhancing customer service satisfaction.
- Responded to customer inquiries regarding products and services offered by the company.
- Assessed customer needs quickly and efficiently to determine best course of action for providing emergency roadside assistance services.
- Provided emergency roadside assistance services to stranded motorists, including jump-starting batteries, changing tires, and delivering fuel.
- Provided customers with information about local attractions and restaurants while waiting for their vehicle's repair or tow.
- Completed accurate paperwork documenting details of service provided including customer contact information, type of service performed, and payment method used.
Office Manager/Work From Home
Precision Level & Square/Home Improvement Contractor
Selmer, TN
01.1996 - 03.2023
- Managed the full scope of office administration tasks, including handling incoming and outgoing communications, scheduling appointments, and facilitating sales processes.
- Maintained consistent and effective customer relations through daily engagement, ensuring high levels of satisfaction, and repeat business.
- Oversaw payroll and bookkeeping responsibilities, contributing to the streamlined financial operations of the business.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Responded to customer inquiries via phone or email in a professional manner.
Office Manager
Spectrum/Phillip 66
Selmer, TN
03.2016 - 12.2016
- Managed comprehensive office administration tasks, ensuring efficient handling of incoming and outgoing communications, and correspondence.
- Coordinated customer service appointments and provided client reception, fostering a welcoming and professional environment.
- Executed the creation of shipping labels and managed packaging processes, maintaining operational flow.
- Developed effective communication strategies between departments within the organization.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored inventory levels and placed orders when needed.
Education
High School Diploma - Business Administration
Jackson Central Merry High School
Jackson, TNSkills
- Office Management
- Accounts Payable
- Accounts Receivable
- Bookkeeping
- Microsoft Outlook
- Human Resources
- Payroll
- Administrative experience
- Office administration
- Multi-line phone systems
- Clerical experience
- Accurate Data Entry
- Microsoft Office
- Order Entry
- Purchasing
- Supervising experience
- Microsoft Powerpoint
- Customer Service
- Communication Skills
- Phone Etiquette
- Salesforce
- Five9
- Windows
- Sales
- Live Chat
- Negotiation
- Direct support specialist
- Time management
- Self-Motivation
- Communication
- Technical Proficiency
- Problem-Solving
- Adaptability
- Remote Collaboration Tools Proficiency
- Attention to Detail
- Independent Work Ethic
Affiliations
Timeline
Direct Customer Care Professional
Madison Haywood Developmental Services-MHDS
09.2023 - 11.2024
Emergency Roadside Assistant/Customer Service
Vforce AGENCY for AAA
02.2022 - 08.2023
Office Manager
Spectrum/Phillip 66
03.2016 - 12.2016
Office Manager/Work From Home
Precision Level & Square/Home Improvement Contractor
01.1996 - 03.2023
High School Diploma - Business Administration
Jackson Central Merry High School
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