Cynthia L Clark
West Deptford
Summary
Motivated in changing my job title from full time work to part time. Looking forward to working with children. Offering solid foundation in organizational skills and ability to adapt quickly to new tasks, eager to learn and develop within the educational environment. Retiring from my present job in March.
Overview
33
33
years of professional experience
Work History
Senior Remittance Processing Associate 11
FIS Global
06.2011 - Current
- Identified and resolved process issues to drive optimal workflow and business growth.
- Prioritized initiatives to increase success rates of strategic projects.
- Handled sensitive client information securely, protecting privacy and adhering to confidentiality requirements at all times.
- Assisted in the development of process improvements, contributing valuable insights based on hands-on experience.
- Reduced errors in data entry by maintaining accurate records and double-checking information.
- Ensured compliance with company policies, regulations, and industry standards through diligent monitoring and enforcement of procedures.
Credit Analyst/Accounts Receivable Clerk
Delaware Valley Wholesale Florist
11.2010 - 02.2011
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Played pivotal role in negotiating terms with distressed accounts, recovering substantial amounts and preventing losses.
- Bolstered client relations and trust by providing clear explanations of credit decisions and suggestions for improvement.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
Customer Service Representative/Cashier Assistant
Delaware Valley Wholesale Florist
04.2000 - 09.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Invoicing/Inventory Coordinator
Delaware Valley Wholesale Florist
06.1992 - 04.2000
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Performed full inventory counts every day.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
Education
Bachelor of Science - Accounting
University of Phoenix
Tempe, AZ03-2009
Bachelor of Arts - Business Administration
University of Western International/Axia College
Online Phoenix AR06-2006
Skills
- Data entry
- Workflow management
- Compliance
- Auditing
- Industry awareness
- Reporting and documentation
- Team Training
- Six sigma methodologies
- Strong work ethic
- Customer service
- Attention to detail
- Multitasking
Timeline
Senior Remittance Processing Associate 11
FIS Global
06.2011 - Current
Credit Analyst/Accounts Receivable Clerk
Delaware Valley Wholesale Florist
11.2010 - 02.2011
Customer Service Representative/Cashier Assistant
Delaware Valley Wholesale Florist
04.2000 - 09.2010
Invoicing/Inventory Coordinator
Delaware Valley Wholesale Florist
06.1992 - 04.2000
Bachelor of Science - Accounting
University of Phoenix
Bachelor of Arts - Business Administration
University of Western International/Axia College
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