Cynthia L Cruz Cruz
Fremont,CA
Summary
Dedicated, innovative and ambitious professional, with a strong educational background seeking a challenging opportunity.
Overview
12
12
years of professional experience
Work History
Receptionist
Center For Employment Training
San Jose, CA
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Substitute Teacher
The Education Team
Fremont, CA
03.2022 - 10.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Enforced school and class rules to maintain order in classroom.
Private Investigator
The Freel Agency
San Jose, CA
09.2021 - 03.2022
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Surveilled individuals covertly to investigate issues such as fraud.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
Behavior Technician
Centria Autism
Fremont, CA
03.2021 - 06.2021
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Worked as part of collaborative team to address changing needs of children and families.
Crew Member
Round Table Pizza, Inc
Fremont, CA
11.2011 - 05.2015
- Worked front counter, kitchen and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
Education
Master of Arts - Criminal Justice
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PR02.2021
Some College (No Degree) - Law
Inter American University of Puerto Rico School of Law
Bayamon, PRBachelor of Arts - Psychology
Universidad Adventista De Las Antillas
Mayaguez, PR05.2018
High School Diploma -
Washington High School
Fremont, CA05.2014
Skills
- Lesson Plan Implementation
- Special Education
- Behavior Management
- Complex Problem-Solving
- Discipline
- Verbal and Written Communication
- Adaptable
- Organizational Abilities
- Records Management
- Treatment Planning
- Decision-Making
- Mental Health Assessment
- HIPAA Requirements
- Behavioral Health
- Documentation Skills
- Client Relationship Development
- Report Writing
- Data Collection
- Case Management
- Intervention Management
- Surveillance
- Court Research
- Background Checks
- Records Research
- Evidence Gathering
- Case Documentation
- Report Development
- Microsoft Word
- Active Listening
- MS Office
- Conflict Resolution
- Analytical and Critical Thinking
- Interpersonal Communication
- Written Communication
- Legal Writing
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Center For Employment Training
10.2023 - Current
Substitute Teacher
The Education Team
03.2022 - 10.2023
Private Investigator
The Freel Agency
09.2021 - 03.2022
Behavior Technician
Centria Autism
03.2021 - 06.2021
Crew Member
Round Table Pizza, Inc
11.2011 - 05.2015
Master of Arts - Criminal Justice
Inter American University of Puerto Rico Metropolitan Campus
Some College (No Degree) - Law
Inter American University of Puerto Rico School of Law
Bachelor of Arts - Psychology
Universidad Adventista De Las Antillas
High School Diploma -
Washington High School