Summary
Overview
Work History
Education
Skills
Accomplishments
Quote
Timeline
Receptionist
Cynthia L Griggs

Cynthia L Griggs

Mesa,AZ

Summary

Committed and motivated Finance Professional over ten years experience in the Banking Consumer Lending & Mortgage Industry

Overview

25
25
years of professional experience

Work History

Closer/Funder

Union Bank
Tempe, AZ
03.2016 - Current
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Conflict Resolution.
  • Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints committed to maintaining business practices.
  • Computed Data Reports.
  • Provided department reports listing sales and maintenance system tracking.
  • Financial.
  • Compiled inventory lists and worked with vendors for product pricing and special orders.
  • Documentation.
  • Provided updated training materials to staff.
  • Coordinate / Process the execution of closing documents for First Mortgage(Conventional VA/FHA) & Home Equity files in a timely manner.
  • Provide support and communication with Third Party Vendors as needed.
  • Process all fundings via wire for First Mortgage & Home Equity files.
  • Maintain quality performance policy and procedure for job function.
  • Ensure accuracy of system data integrity/updates.
  • Attend ongoing training via webinar or onsite as needed.
  • Provide ongoing support and communication within my department and company wide.
  • Resolve Servicing/Post Closing issues.

Closer/Funder

TruWest Credit Union
Tempe, AZ
09.2012 - 03.2016
  • Coordinate execution of closing documents for First Mortgage & Home Equity files in a timely manner.
  • Provide support and communication with Third Party Vendors process monthly invoices for department.
  • Process all fundings via wire, check, or transfer for First Mortgage & Home Equity files.
  • Maintain quality performance policy and procedure for job function.
  • Ensure accuracy of system data integrity/updates.
  • Attend ongoing training via webinar or onsite as needed.
  • Provide ongoing support and communication within my department and company wide.

Real Estate Support Specialist/Servicing

Desert Schools Federal Credit Union
Phoenix, AZ
03.2006 - 09.2012
  • Process payment transactions, prepare payment arrangements/options, inbound calls from customer to offer financial assistance- Federal programs or Internal
  • Process, Monitor, Coordinate Insurance claims for damage to home
  • Prepare audit files for internal/external requests
  • Process Mortgage payoffs, Short sales, Foreclosures, Third Party Sales
  • Maintain quality performance policy and procedure records
  • Ensure accuracy of data integrity/updates
  • Previous job function - Team Lead Home Equity Servicing - 2 1/2 yrs
  • Responsibilities included: Supervised 4 employees, maintained daily operations, reconciled 5 General Ledger accounts, inbound call volume 50+ calls/day, Funded loans, Analyzed loan issues

Personal Banker

AmTrust Bank
Phoenix, AZ
09.2005 - 03.2006
  • Participated in various incentive programs and contests designed to support achievement of production goals
  • Recommended banking products/services based on customer needs
  • Assist with daily operations - cash handling transactions, customer service, balancing branch vault

Junior Underwriter/Credit Investigator

Green Tree Financial
Tempe, AZ
08.2004 - 08.2005
  • Excelled in exceeding daily production and refinance loan application goals.
  • Performed initial client assessment and analysis to begin underwriting process.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Member Service Rep

Tempe Schools Federal Credit Union
Tempe, AZ
08.2003 - 08.2004
  • Performed initial client assessment and analysis to offers sales and service.
  • Provided customer service for an average of 40 calls per day, answering customer inquiries, solving problems, and providing new product information.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Performed teller transactions and deposits.

Loan Officer/Consumer

Firelands Federal Credit Union
Bellevue, OH
08.1999 - 06.2003
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Earned "Top Seller" for two consecutive quarters in 2001.
  • Provided operational support for high-volume financial institution.

Education

High School Diploma - Business/Finance

Clyde High School

Skills

  • Problem resolution systems/errors
  • Strong communication skills
  • Provide a wide range of Clerical Support
  • Relationship/team building
  • Spreadsheet development
  • Commitment to quality and service
  • Employee training and development
  • Perform well in high-demand, fast-paced
  • Advanced in MS Products environments
  • Approach, Spreadsheet
  • Banking, Training materials
  • Cash handling, Underwriting
  • Cash
  • Clerical
  • Closing
  • Strong communication skills
  • Conflict Resolution
  • Client
  • Clients
  • Excellent customer service
  • Customer service
  • Documentation
  • E-mail
  • Employee training
  • Equity
  • Fast
  • Fax
  • Financial
  • General
  • L Ledger accounts
  • Insurance
  • Inventory
  • Team building
  • Team Lead
  • MS Products
  • Mail
  • Pricing
  • Problem resolution
  • Quality
  • Sales

Accomplishments

  • Customer Relations.
  • Earned highest marks for customer satisfaction, company-wide.

Quote

One of the deep secrets of life is that all that is really worth doing is what we do for others.
Lewis Carroll

Timeline

Closer/Funder

Union Bank
03.2016 - Current

Closer/Funder

TruWest Credit Union
09.2012 - 03.2016

Real Estate Support Specialist/Servicing

Desert Schools Federal Credit Union
03.2006 - 09.2012

Personal Banker

AmTrust Bank
09.2005 - 03.2006

Junior Underwriter/Credit Investigator

Green Tree Financial
08.2004 - 08.2005

Member Service Rep

Tempe Schools Federal Credit Union
08.2003 - 08.2004

Loan Officer/Consumer

Firelands Federal Credit Union
08.1999 - 06.2003

High School Diploma - Business/Finance

Clyde High School

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Cynthia L Griggs