Cynthia Smith
Coral Springs,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
BUSINESS DEVELOPMENT, FOUNDATION COACH
Cruise Planners
04.2023 - Current
- Conduct 45 Minute Zoom meetings to coach respective new franchise owners (advisors) on setting up their franchise, and tools and strategies while focusing on engagement, revenue growth and opportunities
- Provide ongoing webinar series aimed at training advisors on proprietary tools and programs available to help build their business
- Ongoing assessment of assigned Region by analyzing existing dashboards, various reports, and sales numbers
- Participate in several Training Conferences per year, focused on training for new Franchise Owners
- Work with BDMs and Respective Cruise Lines in conducting Ship Inspections with our new Franchise Owners.
BUSINESS FINANCING SPECIALIST
American Express
- Member of the Pilot Team to execute American Express Business Loans, primarily via inbound calls
- Pivoted to administering First Round PPP Applications, Processing of Business Loan pends, and various aspects of PPP Forgiveness Applications
- One of three Employees to implement and incorporate the PPP Forgiveness Application Process with first round PPP Clients
- Provided continued client assistance with the PPP Forgiveness process
- Pay Over Time Outreach Initiative.
FINANCIAL CONSULTANT
PNC Bank
- Drive proactive sales conversations through internal and outbound interactions with a defined sales process
- Manage risk through adherence to all policies and procedures, demonstrating sound judgment with established limits.
BUSINESS CONSULTANT, AVP
Bank of America Merchant Services/First Data
- Work remotely with 11 to 25 Banking Centers and their Business Clients, offering merchant solutions including Clover processing hardware
- 100% of Activation Goal in May of 2016.
MERCHANT SERVICES
BB&T Bank/BB&T
- Work with 20 to 23 Bank Branches, Commercial Banking, and Corporate Banking to educate and coach for Merchant Services opportunities and referrals
- Analyze the current processing situation to see if client can improve client credit card processing
- Formulate price quotes to new businesses and businesses looking to switch to BB&T Merchant Services
- Negotiate with prospects on the advantages of processing with BB&T Merchant Services
- Referred other Bank products and services to Bank Partners
- Make recommendations regarding systems and equipment to address needs and reduce costs
- Ranked #18 overall out of 83 MSCs in the company for 2013.
Education
BACHELOR OF BUSINESS ADMINISTRATION - BUSINESS
Hofstra University
Skills
- Strong Client Management and Retention Skills
- Outstanding Communication and Interpersonal Skills
- Experienced with Outlook, Word, Excel, and Powerpoint
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
Timeline
BUSINESS DEVELOPMENT, FOUNDATION COACH
Cruise Planners
04.2023 - Current
BUSINESS FINANCING SPECIALIST
American Express
FINANCIAL CONSULTANT
PNC Bank
BUSINESS CONSULTANT, AVP
Bank of America Merchant Services/First Data
MERCHANT SERVICES
BB&T Bank/BB&T
BACHELOR OF BUSINESS ADMINISTRATION - BUSINESS
Hofstra University
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