Cynthia M Glover

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Investigated and resolved customer inquiries and complaints quickly.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Updated account information to maintain customer records.

Processed an average of 60 or more claims daily and in a timely manner, for members having Medicare Part D.

I contacted provider offices to verify prescriptions claims utilizing different queues and programs to adequately assist the customer.

• Processed an average of 50+ medication claims for members having Medicare Part D, which entailed using various company related ques and other programs.
• I constantly worked in conjunction with pharmacists, doctors, nurses and the members.

• Provided friendly customer service at prescription drop -off and pick-up counters.
• Dispensed and delivered patient medications to inpatients throughout the hospital.
• Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
• Efficiently answered multi-line phone system, and processed high volume of order requests from nurses, doctors and pharmacists.
• Answered and screened calls.
• Accurately pulled medications from the shelves for Pyxis replenishment, and then delivered them to the various patient care areas.
• Filled departmental requisitions and crash cart medication trays.
• Mixed various pharmaceutical preparations and IVs according to written prescriptions.
• Labeled all products appropriately, including cautionary and auxiliary labels.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
• Aided the transport of individuals to events and activities, medical appointments, and shopping trips.
• Administered medication as directed by physician.
• Monitored and assisted residents through individual service plans.
• Remained alert to problems or health issues of clients and competently responded.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
• Helped clients manage money, pay bills, and shop for groceries or personal items.

• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Duties also included acting as one on one staff, as well as interacting with the male and female residents on both, and individual and group basis.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Supervised lunchroom and recess activities for students in grades Pre-K thru 5th grade.

• Planned and delivered interactive crafts and activities to groups of 20 kids.
• Created lesson plans and led hands-on group projects for 20 school aged students.
• Modeled appropriate behavior to help children develop decision making, problem-solving and other essential life skills.
• Taught kids ages 05 to 12 rules and gameplay of different sports.
• Built positive and productive relationships with students and parents to further program objectives and overall success.

• Served as role model for mentees by demonstrating strong values and ethical standards.
• Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
• Assisted mentees in developing self-confidence and positive self-image.
• Provided guidance on stress management and grounding techniques to reduce overwhelm.
• Facilitated a test program titled, " Sloan Digital Sky Server. "
• Implemented lesson plans for the Southwestern Academy students.
• Responsible for weekly evaluation sheets.