Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia M Jackson

Austin

Summary

Dynamic Realtor with Keller Williams, skilled in financial analysis and customer assistance. Expertly negotiated complex transactions, enhancing client satisfaction and achieving optimal sales prices. Certified in New Home Construction and Texas Veterans Land Board, I excel in effective communication and risk management, ensuring seamless property transactions and outstanding service delivery.

Overview

10
10
years of professional experience

Work History

Realtor

Keller Williams
Austin
08.2016 - 03.2025
  • Assist clients in the purchase, rent, or sell of properties.
  • Advise clients about market conditions, various loan programs federal,state,local.Negotiate extensively to manage conflicts and controversial transactions between buyers/sellers and new home builders.Conduct homebuyers seminars to educate consumers on the process.
  • Certified Agent New Home Construction Buyer Representation.
  • And Texas Veterans Land Board.
  • Researched similar properties to determine correct asking prices and expected sales prices for new listings.
  • Wrote engaging descriptions and took attractive photographs to build professional listings for each property.
  • Coordinated property staging to increase sales chances and achieve asking prices.
  • Completed accurate legal paperwork for sales, leases, and property transfers.
  • Consulted with customers to effectively guide processes of purchasing and sales.

Loan Specialist

Small Business Administration Office Of Disaster
Dallas Fort Worth
05.2020 - 01.2021
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Conducted UCC searches and created environmental reports as part of loan process.
  • Explained very technical financial information to applicants in easy to understand language.

Loyalty Care Representative

Marriott Hotels/Randstad Temporary
Austin
12.2018 - 04.2019
  • Provide hospitality expertise to customers across the globe Help with questions pertaining to facilities,services,room accommodations among other hotel booking questions Handle room bookings,changes and cancellations fee waivers.
  • Provide amazing inbound call customer experience via phone, text and E-mail as well as live chat option Made corrections and updates to accounts.Opened cases for missing stays,complaints,over charges, etc Credited accounts with " good faith" points.
  • Am Navigated multiple screens and programs to gather information.

Texas Client Sales Support Representative, Austin

Diebold, /Cross Resource Group Temporary
Austin
09.2017 - 01.2018
  • Emphasis on equipment finance and business solutions Strong detail multitasking and organizational skills.
  • Worked efficiently on multiple transactions concurrently.
  • Met deadlines for processing of shipments.
  • Made corrections and final calculations to invoices.
  • Demonstrated proficiency with Microsoft Office,Word,Excel.
  • Reported to the Director of Retail Division.

06.2015 - 06.2017
  • Assist perspective renters in securing housing, develop and maintain relationships with Apartment Associations.
  • Develop strategic marketing plans.
  • Attend networking events, utilize a large computer data base system.
  • Attend community networking, events.
  • Complied with all agency policies and procedures, including but not limited to applicable security and safety rules and regulations.

PLCC/Vendor Line Representative

State Farm Insurance
Austin
06.2016 - 03.2017
  • Served as a technical and procedural resource to assist in verifying coverage's.
  • Respond both orally and in writing to inquiries from policy holders, regulatory departments, mortgage companies, banks, claim representatives.
  • Provide excellent customer service and build positive relationships with both internal and external customers.
  • Navigate multiple computer applications.
  • Respond to internal/external customer inquiries.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Education

BA - Communications

California State University - Los Angeles
Los Angeles, CA

Skills

  • Financial analysis aptitude
  • Financial transactions expertise
  • Effective communication
  • Explanation of loans
  • Credit history assessments
  • Commercial and credit loans
  • Customer assistance
  • Sales expertise
  • Risk management assessments
  • Certified Veterans Specialist Texas Land Board
  • Certified New-Home Construction Specialist
  • Excellent Customer Service Skills

Timeline

Loan Specialist

Small Business Administration Office Of Disaster
05.2020 - 01.2021

Loyalty Care Representative

Marriott Hotels/Randstad Temporary
12.2018 - 04.2019

Texas Client Sales Support Representative, Austin

Diebold, /Cross Resource Group Temporary
09.2017 - 01.2018

Realtor

Keller Williams
08.2016 - 03.2025

PLCC/Vendor Line Representative

State Farm Insurance
06.2016 - 03.2017

06.2015 - 06.2017

BA - Communications

California State University - Los Angeles

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Cynthia M Jackson