Cynthia Koroma
Stone Mountain,GA
Summary
To obtain a position where I can utilize my outstanding customer service and communication skills. I'm a knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Hybrid Contact Call Center Representative
Alliance Spine And Pain Centers
08.2022 - Current
- Inbound, Outbound call center medical related field
- Experience handling 100+ calls a day in fast paced business environment
- Using Excellent communication, written skills, and critical thinking skills on a daily basis
- Working with an Electronic Medical Record System- E-clinical preferably
- Route calls in a timely matter
- Enter patient demographics and insurance
- Scheduling patients appointments for 22 clinics
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
Front Office Administrator Assistant
North Tucker Primary Care
09.2013 - 03.2020
- Routing calls to Front
- Patient registration, scan & copy medical records, appointment scheduling
- Review all medical records, insurance verification, authorization, and requisition forms to insure all is in accordance with the services being rendered
- Collect co-pays and deductibles based on insurance benefits
- Generate referrals and diagnostic orders in a timely matter
- Daily Cash Deposits along with Daily closing reports
- Performed other administrative duties such as faxing, filing, stocking supplies, and answering multi – line telephone.
Customer Service Representative/Scheduler From Home
PFG Cable Services
01.2011 - 01.2012
- Provided quality customer service while answering multi telephone lines from home
- Proven ability to make over seventy-five outbound and inbound phone calls every day to existing customers
- Expert in using the company’s database software for data entry
- Demonstrated ability to log all notes and follow up information accurately
- Proven record of managing and tracking the quote to order process
- Direct experience in making outbound calls for scheduling and receiving inbound calls for client support.
Registrar
Atlanta Family Physicians
02.2008 - 08.2010
- Patient registration, scanning medical records, appointment scheduling
- Post insurance and patient’s payments to the accounts
- Review all medical records, authorization and requisition forms to insure all is in accordance with the services being rendered
- Gather / Review all paperwork pertaining to their bills before claims are submitted
- Verify insurance coverage and eligibility, Collect co-pays and deductibles.
Customer Service Representative
Spa Sydell
01.2007 - 07.2008
- Scheduling Appointments, Up sale spa packages
- Answering incoming calls
- Follow up with client’s appointments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Benjamin E. Mays High School
Atlanta, GA05.2002
Skills
- Customer Service
- Call Control
- Quality Assurance
- Data Entry
- Microsoft Word
- Organization and Time Management
- Remote Office Availability
- Excellent Communication
- Troubleshooting
- Critical Thinking
- Customer Relations
Other Experience
- Microsoft Office programs
- Medical Terminology
- Insurance Verification
- Medicare Training
- Medicaid Training
References
Upon request
Timeline
Hybrid Contact Call Center Representative
Alliance Spine And Pain Centers
08.2022 - Current
Front Office Administrator Assistant
North Tucker Primary Care
09.2013 - 03.2020
Customer Service Representative/Scheduler From Home
PFG Cable Services
01.2011 - 01.2012
Registrar
Atlanta Family Physicians
02.2008 - 08.2010
Customer Service Representative
Spa Sydell
01.2007 - 07.2008
High School Diploma -
Benjamin E. Mays High School
Similar Profiles
Kayla HarrisKayla Harris
Certified Medical Assistant at Alliance Spine and Pain CentersCertified Medical Assistant at Alliance Spine and Pain Centers
Julia ReddenJulia Redden
Surgery Scheduling Coordinator at Alliance Spine And Pain CentersSurgery Scheduling Coordinator at Alliance Spine And Pain Centers
Shevis HarrisShevis Harris
Certified Clinical Medical Assistant at Legacy Brain & SpineCertified Clinical Medical Assistant at Legacy Brain & Spine