Hi, I’m
Cynthia Mielke Roberts
Dearborn,MI
Summary
Dynamic and results-oriented professional with extensive experience at MGM Resorts International - CORP and a proven track record in enhancing guest satisfaction and boosting revenue. Skilled in accurate payouts and exceptional customer service, adept at conflict resolution and fostering a welcoming environment. Demonstrates a continuous learning mindset and adaptability, significantly contributing to team success and operational excellence.
Overview
28
years of professional experience
Work History
MGM Resorts International - CORP
Casino Dealer IV
07.1999 - Current
Job overview
- Handled cash transactions efficiently, ensuring accurate changes and balanced tills.
- Engaged with players, creating a friendly and welcoming atmosphere at the table.
- Explained game rules to new players, helping in understanding of gameplay and enhancing experience.
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Assisted in training new dealers, sharing expertise to improve overall team performance and knowledge.
- Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.
- Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
- Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
- Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.
- Showcased adaptability by proficiently dealing multiple table games according to casino requirements.
- Created a welcoming environment for players by addressing questions about rules.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
- Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
- Maintained a strong knowledge of industry trends and game updates, participating in ongoing education to continuously improve professional skills.
- Skillfully managed the float, accurately balancing chips at the end of each shift with minimal discrepancies.
- Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Answered players questions and resolved disputes to provide excellent customer service.
- Learned and followed company procedures to maintain consistency and standards.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Dealt cards in Black Jack, Baccarat, Roulette and Specialty games, and monitored players' behavior for signs of cheating.
- Worked with dealer team to run larger games such as craps and baccarat.
- Trained new dealers in rules and operation of different games.
- Welcomed customers and established immediate rapport to encourage gameplay.
Cedar Rapids YMCA Camp Wapsie
Associate Executive Director for Camping Services
05.1998 - 11.1998
Job overview
- Coordinated events that engaged stakeholders in meaningful discussions about issues relevant to the organization''s mission, fostering collaboration among diverse groups.
- Led the implementation of new software platforms to improve internal communication and streamline project management processes.
- Managed budgets and financial reporting, ensuring optimal allocation of resources and fiscal responsibility.
- Developed strategic plans for organizational growth, resulting in increased program offerings and expanded community outreach.
- Responded to change, made decisions in stressful situations and prioritized tasks and projects.
- Mentored staff members to enhance professional development, contributing to a positive work environment and improved performance outcomes.
- Established partnerships with external organizations to expand service offerings and create new opportunities for collaboration.
- Facilitated conflict resolution between team members when necessary, fostering a collaborative work environment conducive to achieving shared goals.
- Processed information and applied common sense understanding to follow and carry out written or oral instructions.
- Identified opportunities for cost savings by analyzing financial data and implementing effective budget management strategies.
- Conducted regular performance evaluations for staff members, providing constructive feedback aimed at improving individual competencies as well as overall team productivity.
- Enhanced employee morale through consistent recognition of achievements and provision of opportunities for career growth.
- Created policies and procedures that ensured compliance with industry standards while maintaining an organizational culture focused on service excellence.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
Metro Detroit YMCA
Program Director
02.1997 - 05.1998
Job overview
- Monitored expenditures to maintain financial health and align with organizational goals.
- Conducted program evaluations to identify strengths and areas for improvement.
- Led cross-functional teams to foster collaboration and achieve common project goals.
- Analyzed data from assessments to inform future program developments and strategies.
- Secured funding opportunities by preparing grant proposals and nurturing donor relationships.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
- Advanced community outreach efforts by forging strong relationships with local partners.
Education
Henry Ford CollegeDearborn, MI
from Liberal Arts
University of Michigan, DearbornDearborn, MI
from Liberal Arts
University of PhoenixSouthfield, MI
from Business Administration And Management IT
Divine Child High SchoolDearborn, MI
High School Diploma from College Prep
06.1988
Skills
- Strong mathematical skills
- Speech clarity
- Adaptability to change
- Casino equipment maintenance
- Excellent customer service
- Patience and composure
- Quick decision making
- Team player mentality
- Reliability and punctuality
- Accurate payouts
- Continuous learning mindset
- Flexible schedule
- Stress tolerance
- Perceptiveness
- Security awareness
- Salesmanship
- Resolving conflicts
- Friendly demeanor
- Gaming commission compliance
- Guest service
- Fraud detection
- Teamwork and collaboration
- Quick thinking
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Active listening
- Adaptability and flexibility
- Tactful communication
- Table management
- Conflict mediation
- Analytical skills
- Problem-solving aptitude
- Crisis management
- Written communication
- Continuous improvement
- Professionalism
- Guest relations
- Conflict resolution
- Interpersonal skills
- Self motivation
- Task prioritization
- Professional ethics
- Customer interaction
Volunteer Positions
Girl Scout leader for over 20 years
Webelo Den Mother
Church youth volunteer
4H Leader
Naturalist
Easter Seals Day Camp Arts & Crafts Director
Timeline
Casino Dealer IV
MGM Resorts International - CORP
07.1999 - Current
Associate Executive Director for Camping Services
Cedar Rapids YMCA Camp Wapsie
05.1998 - 11.1998
Program Director
Metro Detroit YMCA
02.1997 - 05.1998
Henry Ford College
from Liberal Arts
University of Michigan, Dearborn
from Liberal Arts
University of Phoenix
from Business Administration And Management IT
Divine Child High School
High School Diploma from College Prep
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