Cynthia R. Morales

• Compose internal memos and external correspondence for senior management, and reviews all documentation to eliminate errors
• Scheduled office meetings and client appointments for team of 34 professionals
• Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
• Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
• Drafted professional memos, letters and marketing copy to support City Utilities Projects objectives and growth.
• Developed and updated spreadsheets and databases to track, analyze and report on performance for engineering projects.
• Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Munis Software Program.
• Arranged interviews for Engineering Staff and coordinated conference rooms.
• Processed invoices and expenses using Munis Sotware.
• Proficient in Munis Software Program

• Organized day-to-day processes of catering including scheduling, ordering food and planning events
• Drafted contracts, budgets and various reports with direction from manager
• Oversaw documentation and reporting of expenses, sales and other transactions
• Maintained accurate and complete documentation for all financial department procedures
• Reported weekly sales to management
• Networked with previous clients, local businesses and event management companies to increase client base.
• Oversaw and improved Santa Fe Grill & Catering Co. deliveries worth more than $140,000 per year through efficient coordination
• Performed payroll responsibilities every two weeks by correcting any variances and scheduling conflicts.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Able to recruit and developed 100 employees for Catering department.
• Ability to close Catering Events on prospects and customers through various events, including food shows, seminars and workshops.

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• Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations with 98% accuracy.
• Reconciled accounts and reviewed all materials, including surplus, income, expense data, net worth and assets
• Maintained cash flow by monitoring bank balances and cash requirements.
• Recruited, hired, trained and supervised Grill Masters & office staff of 60.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.

• Prepared weekly employee work schedules for 100 team members.
• Advertised client properties on websites, through social media and in real estate guides
• Greeted and registered new clients
• Created virtual tours of homes listed, providing potential buyers with additional exposure to properties
• Created and edited documents such as correspondence, forms, reports and calendars
• Coordinated schedules of 100 call center representatives, changing as necessary to achieve service levels
• Obtained signatures for financial documents and internal and external invoices

• Provided front office support to department; handled over 200 calls to County switchboard telephone system daily; responded to inquiries and directed visitors to proper person or section
• Assisted and provided initial process to department in recruitment and selection of employees by providing job posting options using local newspapers, regional publications, and internet advertising ; received and logged applications submitted for open positions; prepared draft job descriptions as needed; open sort, and distributed incoming mail and prepared outgoing mail
• Contacted applicants and made job offers, provided new hire instructions to report for new employee orientation; assisted HR Representatives with entering payroll
• Conducted all reference checks and citation information for applicants according to established procedures; composed correspondence and prepared documents for signatures on routine inquiries
• Processed travel and meal reimbursements
• Reviewed employee time sheets for accuracy and maintained accurate records in company system
• Stayed current on EEO, ADA and other applicable federal and state policies governing employment
• Assisted in termination procedures
• Processed final paychecks and required documents for employee exit interviews
• Assisted in Administering compensation, health insurance benefits and PERA benefits. Created files for all new hires and assisting with health insurance options.