Summary
Work History
Education
Skills
Affiliations
Work Availability
Timeline
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Cynthia Raye Phillips

Houston,TX

Summary

Adaptable HR, administrative, and security operations professional with a Secret clearance and 20 years of U.S. Army service. Skilled in personnel support, access management, workflow coordination, and high-volume administrative operations across military, government, healthcare, and corporate environments. Recognized for accuracy, confidentiality, and seamless support in mission-critical settings.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Work History

HR & Administrative Support

U.S. Army • AECOM • General Dynamics • Michael E. DeBakey VA Medical Center
  • Reduced average time-to-hire by 25% through streamlined recruitment processes.
  • Designed and launched an employee engagement program that increased participation by 30%.
  • Spearheaded diversity hiring initiative, resulting in a 20% increase in underrepresented talent.
  • Coordinated onboarding, personnel actions, benefits support, and employee in/out-processing.
  • Maintained compliance files and processed HR transactions across multiple HRIS platforms.
  • Delivered responsive customer service and resolved employee inquiries.
  • Supported payroll, timekeeping, and data accuracy.

Security Operations & Access Management

Kaseman LLC • INTREPID (RMS) • U.S. Army Installations
  • Managed secure facility access, visitor control, and credentialing (RAPIDS, DBIDS, Vindicator).
  • Escorted contractors and monitored restricted areas in high-security environments.
  • Enforced DoD and federal security protocols and maintained detailed access logs.
  • Coordinated with military police, law enforcement, and contractors.
  • Coordinated evacuations to protective shelters during emergencies, prioritizing personnel safety.
  • Maintained visual oversight of all vehicles and personnel, ensuring a secure environment at all times.
  • Excellent communication skills, both verbal and written.

Customer Service & Operational Support

USPS • Amazon • Amentum • VA Hospital
  • Delivered frontline service in fast-paced, high-volume environments.
  • Managed mail distribution, inventory, and service requests.
  • Supported facility operations and community activity center functions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

MBA Coursework - Business Administration

Central Michigan University
Fort McPherson, GA

B.S. - Fashion Merchandise (Marketing Minor)

Texas Christian University
Fort Worth, TX

Skills

  • HR Support & Onboarding
  • Personnel Processing
  • Benefits Coordination
  • Administrative Operations
  • Scheduling & Calendars
  • Document & Records Control
  • Customer Service
  • Workflow Optimization
  • Timekeeping & Payroll Support
  • Compliance Procedures
  • Microsoft Office Suite
  • HRIS & Data Entry
  • Decision-making
  • Organization and time management
  • Time management
  • Problem-solving

Affiliations

  • Society of Human Resource Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

MBA Coursework - Business Administration

Central Michigan University

B.S. - Fashion Merchandise (Marketing Minor)

Texas Christian University

HR & Administrative Support

U.S. Army • AECOM • General Dynamics • Michael E. DeBakey VA Medical Center

Security Operations & Access Management

Kaseman LLC • INTREPID (RMS) • U.S. Army Installations

Customer Service & Operational Support

USPS • Amazon • Amentum • VA Hospital

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Cynthia Raye Phillips