Cynthia Renee McLendon

Work History

Piedmont Family Physicians at Green Island

Columbus, GA

06.2011 - Current

Greets patients, visitors and vendors in a prompt, courteous, and helpful manner.
Checks in patients by verifying and/ or updating demographic and insurance information.
Answer office phones and emails to schedule and reschedule appointments, answer questions and document information.
Collect co-pays and balance due at time of service and provides a receipt for services, and check out patients and schedule for follow up if needed .
Communicates in a professional manner, demonstrates effective, appropriate oral and written communication skills with patients, staff, and healthcare providers.
Assist as lead front office by training new hires, help upper management with daily duties of running reports, balance office cash , make deposits , maintain cash vault, assist other coworkers with duties.
Monitored office entrance to maintain visitor security protocols and prevent unauthorized access for safety.
Call patients to remind or reschedule appointments to help maintain work load for providers.
Comply with all HIPAA policies, understanding of leadership with staff and healthcare providers.

South Tech Pest Control

Cataula, GA

06.2009 - 05.2011

Synovus Financial Corp

Columbus, GA

05.2005 - 06.2009

Lead over Loss Prevention Employees
Investigate and monitor check card and atm disputed transactions.
Completed various reports and analyzed each report to decide where improvements could be made.
Identified operational and performance issues and worked with managers to resolve concerns.
Responsible for daily reports and monitor team members assigned work load.
Provide customer service, handle customer questions and complaints.
Worked on CTR's and ran reports.
Handled return deposit items , cash items, incoming and outgoing collections for all banks.

Columbus Bank & Trust

Columbus , GA

11.1994 - 05.2005

Customer Service, opening and closing of all type of accounts.
Training of new CSR's, Tellers and Asst Branch Mgr..
Assist of Branch Manager with loan duties, selling of bank products.
Head Teller/ Supervisor over all branch tellers, balance of cash vault, atm, hired and fired of tellers, Ran daily and monthly reports, provide leadership to tellers.
Worked on Teller Line, provided customer service to customers, handled and issues or complaints.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.