CYNTHIA T WILLIAMS
Athens,GA
Summary
Experienced person seeking a position to assist with human resources, payroll and administrative duties to be an asset to a company.
Overview
23
23
years of professional experience
Work History
Social Services Specialist
Clarke Co. Dept. Of Family And Children Services
07.2023 - Current
- Enhanced client satisfaction by providing personalized case management and support services.
- Improved service delivery by conducting thorough assessments and developing tailored intervention plans.
- Collaborated with community partners to streamline resource access for clients in need.
- Increased client self-sufficiency through suggestive contracted services based on the clients needs
- Streamlined documentation processes, ensuring accurate record-keeping and timely reporting.
GCIC/NCIC Technician
Gwinnett Police Department
01.2023 - 08.2023
- Performed work related to entry and retrieval of information from Georgia Crime Information Center (GCIC) and the National Crime Information Center (NClC) systems
- Responded to GCICI/ NCIC hit request from other agencies; Cleared/removed all invalid warrants entry from GCIC/NCIC; conducted Criminal History background investigations via GCIC/NCIC computer terminals.
- Performed customer service functions in person, by telephone, by email, or by mail; responded to routine questions and complaints; research problems and initiate problem resolution; refer complex complaints/problems to appropriate personnel.
- Processed varieties of documentation associated with department operations within designated timeframe and adherence to established procedures.
Third Grade Teacher
CCSD/Alps Road Elementary School
07.2021 - 07.2022
- Provided support for instructional process by serving as a teacher with specific responsibility for supervising students within the classroom and other assigned areas
- Developed lesson plans and delivered group and individual student instruction within established curriculum guidelines
- Collaborates with other teachers, other professional staff, and administrators in addressing instructional and/or classroom issues
- Responded to a wide range of inquiries from students' parents or guardians regarding instructional program and student progress.
Court Clerk
Athens-Clarke County Consolidated, Magistrate
11.2019 - 07.2021
- Processed and organized court documents that are submitted for new, pending, open and closed cases for Magistrate Court
- Attended arrest appearance bond hearings, special bond hearings and warrant application hearings to assist Judge(s) in processing of each case
- Assisted the Chief Judge and other Judges in processing and managing court proceedings in orderly fashion and managing judge's caseload
- Processed misdemeanor, Family Violence and DUI cases for State Court
- Prepared notices of hearings, typed orders, notices, correspondence, subpoenas and assisted in the civil department as needed
- Processed new warrants and docketed them prior to being received by the Sheriff’s Office and other law enforcement agencies
- Assisted the public in filling new application for , statement of disposessory claims, warrant application and child abandonment cases filing process
- Assisted attorneys, law enforcement officers at the Clerk's counter when filing legal documents for various types of filings whether in-person, and/or via telephone calls.
Deputy Clerk
Augusta-Richmond County Government
01.2019 - 10.2019
- Processed and organized court documents that are submitted for new, pending, open and closed cases for Superior Court while working under administrative supervision of Clerk of Court
- Also assisted judges in processing and managing court proceedings in orderly fashion, and managed judge's caseload.
- Answered questions from the public and judge; maintained contact with counsel during deliberations; and advised personnel in jury clerk about case requirements and jury need(s).
Administrative Secretary
Augusta-Richmond Co. Sheriff's Office
10.2014 - 01.2019
- Entered data from citations, bonds, forfeitures, warrants, etc.
- In Aegis Lerms System and New
- World System
- Worked with courts involving warrants, citations, bonds and court related issues.
- Pulled monthly cash bond forfeitures and submitted them to th Office Manager for payment to State Court
- Collected and maintained records of bond monies
- Answered telephone and provided assistance as needed
- Directed walk-in clients; assisted the general public
- Operated the local New World computer system to retrieve information for departmental purposes
- Performed other related duties as assigned
- Performed other duties of a similar nature
- Or level as assigned.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Records Bureau Clerk
Richmond County Sheriff's Office
08.2013 - 01.2014
- Processed background checks for persons who are seeking employment, enters accurate accident reports into the Aegis Lerms, entered traffic citations, missing person(s), missing vehicles into
- GCIC (Georgia Crime Information Center)
- Entered runaway juveniles and stolen vehicles
- Performed wanted person inquiries, driver license checks, vehicle registration inquiries via 2-way radio transmissions with the agency’s officers and other agencies via radio, telephone, fax and/or in person
- In addition, trained records bureau clerks on entering vehicle accidents to be entered into the
- Aegis Lerms system printed from the GEARS (Georgia Electronic Accident Reporting System) in which officers submit such reports on a daily basis.
Family Independence Case Manager
Richmond Co./ Hall Co./ Columbia Co. DFCS
01.2007 - 09.2010
- Provided support to clients as far as interviewing clients to determine eligibility
- Continued eligibility for public assistance programs, processed reviews using appropriate criteria and policies consistently and according to established guidelines, refers clients to other agencies, public and community resources
- Completed required documentation for eligibility systems, maintained knowledge of current policies, laws, trends and development and required documentation and completed monthly reports.
H.R. Coordinator/Accounting Clerk
Lodgian, Inc/ Holiday Inn-Augusta West
01.2001 - 04.2003
- Coordinated informational sessions for employee(s) benefits for new hire(s) and existing employees for open enrollment
- Processed, entered and filed confidential personnel records with confidentiality
- Recruited, checked references, performed new hires and exit interviews
- Processed payroll, but not to exclude time adjustments, leave of absence, workman's compensation claims, vacation and/or sick time entry(s)/adjustments
- Assisted with accounts receivables and provided administrative support to all employees.
Education
Bachelor of Science - Business Administration
Voorhees College
Denmark, SC05.1997
High School Diploma -
Clarke Central High School
Athens, GA06.1993
Skills
- Data Entry
- Self Motivation
- Team player
- Dependable
- AS400
- Oracle
- Aegis Lerms
- Microsoft Word
- Outlook
- Microsoft Excel
- GCIC/NCIC
- Microsoft Teams
Affiliations
Delta Sigma Theta Sorority, Incorporated member.
Adaptability
Customer service
Timeline
Social Services Specialist
Clarke Co. Dept. Of Family And Children Services
07.2023 - Current
GCIC/NCIC Technician
Gwinnett Police Department
01.2023 - 08.2023
Third Grade Teacher
CCSD/Alps Road Elementary School
07.2021 - 07.2022
Court Clerk
Athens-Clarke County Consolidated, Magistrate
11.2019 - 07.2021
Deputy Clerk
Augusta-Richmond County Government
01.2019 - 10.2019
Administrative Secretary
Augusta-Richmond Co. Sheriff's Office
10.2014 - 01.2019
Records Bureau Clerk
Richmond County Sheriff's Office
08.2013 - 01.2014
Family Independence Case Manager
Richmond Co./ Hall Co./ Columbia Co. DFCS
01.2007 - 09.2010
H.R. Coordinator/Accounting Clerk
Lodgian, Inc/ Holiday Inn-Augusta West
01.2001 - 04.2003
Bachelor of Science - Business Administration
Voorhees College
High School Diploma -
Clarke Central High School
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