Cynthia Véronique Olui Ella

• Received and routed incoming calls and correspondence to promote timely communication.
• Communicated with tenants and prospect via telephone to respond to work orders and diverse property applications, direct calls to proper personnel and confirm work orders.
• Screened visitors and processed rent payments by check and money orders.
• Processed applications by conducting background checks and verifying references.
• Collected security deposits from new tenants.
• Maintained accurate records of all tenant leases, payments, and occupancy status.
• Resolved tenant complaints regarding maintenance or other issues in a timely manner.
• Developed marketing strategies to attract new tenants.
• Developed strong, professional relationships with residents by delivering exemplary service and engagement.
• Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
• Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.

• Developed business plans and strategies for new product launches.
• Analyzed industry trends to identify potential opportunities for growth.
• Managed marketing campaigns to increase brand awareness and visibility.
• Negotiated contracts with customers, vendors, and partners.
• Established pricing structures for products and services.
• Conducted market research to understand customer needs and preferences.
• Designed organizational structures for efficient operations management.
• Built a team of highly-skilled professionals to support business objectives.
• Implemented systems to track performance metrics across departments.
• Assessed risk factors associated with new investments and initiatives.
• Provided guidance on legal matters related to company operations.
• Monitored competitors' activities in order to stay ahead of the curve.
• Developed and updated website and social media profile pages to market Instagram: @ella_branding.

• Inspected vacant units and ensured they were ready for showings.
• Developed marketing strategies to attract new tenants.
• Managed multiple projects simultaneously while meeting deadlines.
• Performed administrative duties such as filing paperwork and updating databases.
• Analyzed market trends to determine competitive rents for each unit type.
• Leveraged sales and marketing strategies to increase traffic, maintain closing ratios, and exceed leasing goals.
• Promote Specials and build brand loyalty by offering residents a stellar leasing experience.
• Managed overall tenant relations, promoted tenant satisfaction, and streamlined service delivery.

• Coordinated with other departments to ensure smooth flow of operations.
• Managed customer service inquiries and complaints in a timely manner.
• Maintained up-to-date knowledge of company products and services.
• Collaborated with management on developing strategic plans for achieving business goals.
• Communicated regularly with customers to gain insights into their needs.
• Created reports on sales trends, inventory levels, and financial data.
• Analyzed data from surveys or feedback forms to identify opportunities for improvement.
• Implemented new procedures or systems to improve efficiency within the organization.
• Identified cost-saving measures that could be implemented without compromising quality standards.
• Assisted with developing and implementing marketing strategies to improve sales and profitability.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Assisted with customer requests and answered questions to improve satisfaction.

• Researched prices on materials and services to find more cost-effective solutions.
• Assisted with research on negotiating prices and terms with suppliers, vendors, and freight companies.
• Utilized computer software to send invoices and control inventory.
• Sourcing of technical, industrial materials and machines
• Dealer agent, set up best services and assistance to overseas clients :

(emailing, quotation, handling requests on time, finding the best deal and arrangement)

• Handle requests for international clients, particularly Petroleum Middle East (United Arab Emirates, Saudi Arabia) companies like ARAMCO.
• Negotiate pricing (win/win B2B) with a panel of US distributors, manufacturers, and contractors.
• Sales of equipment and industrial materials to companies overseas.

• Social Media Development (LinkedIn, Facebook, Instagram )
• Collaborate on building the company brand awareness
• Maintain Company social media presence especially on LinkedIn
• Set up new Marketing projects toward company sales and growth
• Assisting Application and website implementation
• Set up and write Marketing plans / Case study / Branding Strategy/ Newsletter campaigns.

I Mostly worked with the executive and accounting, IT responsible and company Vice President.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Strengthened work flow productivity by hiring Top Talent, managing and developing team.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Monitored employee performance and identified performance gaps for corrective action.
• Recruit and develop a motivated sales team.
• Managed inventory and prevent stock from loss.
• Control and operate costs
• Resolved customers daily issues
• Provide a great customer service, 70% of customers were satisfied of their shopping experiences according to 2016 store study.
• Motivate and coach team
• Provide software training to 99% of the cashier team who also succeeded to these training training, they claim to be more effective and happy with their role.
• Schedule and organize the day to day management of the cashier team.