Cynthia Y Najera
Summary
Professional individual with the willingness to adapt and prioritize the companies goals and needs. Excellent interpersonal communication with the ability to problem solve to ensure company growth.
Overview
25
25
years of professional experience
Work History
Weighmaster
SA Recycling
10.2022 - Current
- Operate scale to weigh materials and vehicles according to policy.
- Increase operational efficiency with record of daily transactions, inventory, and material movement.
- Ensuring customers receive good customer service.
- Answering multiple phone lines
- Knowledge of any price changes
- Cross verifying any discrepancies in weights
- Ensure workplace safety
- Assist in Audit/Inventory
- Comply with state and company regulations
- Receive incoming shipments/ IBX
- Record outgoing shipments/ outbound transfers
- Document all adjustments
Accounting Assistant
Lopez Scrap Metal, Inc.
08.2011 - 10.2022
- Maintained and organized files by keeping accounts payable records up-to-date.
- Maintained organized files by keeping accounts receivables up to date.
- Keep records organized and easily searchable
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information.
- Recorded deposits.
- Managed high-volume invoices.
- Processed payments and invoices.
- Used accounting software to prepare weekly and monthly tasks.
- Generate monthly reports of the merchandise being shipped in and out.
- Assisted in dispatching drivers to different locations for pickup and drop off.
- Revised invoices to make sure that inventory is correct and payout was correct.
- Accurately maintained financial reports to make sure they are done monthly.
- Generating end of month adjustments.
- Answering multiple phone lines, transferring calls and taking messages.
- Coordinated office supply ordering.
- Assisted in yearly audits.
Assistant Branch Manager
Wells Fargo Bank,
01.2003 - 07.2010
- Managed 20+ team members including tellers and personal bankers.
- Executed company mission and goals by managing personal bankers and ensuring their optimal performance and meeting of all personal and revenue goals.
- Opened new accounts and acted in an advisory capacity to customers on matters pertaining to their banking needs.
- Responsible for approving of business accounts and large wire transfers.
- Ensured that exceptional customer service was delivered by bank personnel during every single customer visit.
- Effectively resolved any customer issues.
- Served as Acting Branch Manager as needed.
- Accurately detailed and constantly reported branch performance; designed and effectively implemented sales performance plans.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Louis Elias Lopez Attorney at Law
Legal Secretary
11.2001 - 08.2002
- Provided a pleasant and inviting atmosphere in the front desk.
- Answering up to three phone lines and greeting clients.
- Entrusted with the regular filing of legal documents in county and federal court houses.
- Accurately prepared wide range of legal files and variety of different motions.
- Sat in with attorney and took meticulous notes of different cases.
- Accepted payments from customers and accurately noted totals.
Administrative Assistant
Loyas Automotive Services
12.2000 - 11.2001
- Conducted inventory of sales and office supplies.
- Accurately processed customer payments and reconciled totals at end of business day.
- Organized, verified, and filed business paperwork.
- Ensured the delivery of excellent customer service, greeted customers, effectively set appointments based on client needs and mechanic availability.
- Placed purchase orders to maintain adequate stock.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Clerk
Social Security Administration
06.1999 - 08.1999
- Provided effective clerical assistance and support as directed including the answering multiple phone lines.
- Filing, and educating clients about the process of obtaining new social security cards.
- Provided quality clerical support through data entry, email correspondence, and overseeing operation of office equipment.
Education
MBA - Business Administration & Graduate Accounting
University of Phoenix
Tempe, AZ03.2022
Bachelor of Science - Psychology With Associates of Arts in Psychology
University of Phoenix
Tempe, AZ10.2017
High School Diploma -
Del Valle High School
El Paso, TX08.1999
Skills
- Multitasking
- Decision-making
- Record keeping
- Safety awareness
- Industry knowledge
- Computer proficiency
- Adaptability
- Customer service
- Organizational skills
- Problem-solving
- Conflict resolution
Additional Information
Excel
Word
Powerpoint
Sage
Truck Scale
Dl 4 Term
Zoom
Timeline
Weighmaster
SA Recycling
10.2022 - Current
Accounting Assistant
Lopez Scrap Metal, Inc.
08.2011 - 10.2022
Assistant Branch Manager
Wells Fargo Bank,
01.2003 - 07.2010
Louis Elias Lopez Attorney at Law
Legal Secretary
11.2001 - 08.2002
Administrative Assistant
Loyas Automotive Services
12.2000 - 11.2001
Clerk
Social Security Administration
06.1999 - 08.1999
MBA - Business Administration & Graduate Accounting
University of Phoenix
Bachelor of Science - Psychology With Associates of Arts in Psychology
University of Phoenix
High School Diploma -
Del Valle High School
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