Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CYNTHIA Z. RODRIGUEZ

Chester,PA

Summary

CUSTOMER SERVICE PROFESSIONAL with 2+ years of experience in the healthcare and transportation sectors. Provide client satisfaction through active listening and attention to detail. Seek to use skills and experience to contribute to a company's success in a position of increasing responsibility.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Caregiver

Sweet Home Care
05.2018 - 07.2018
  • Encouraged and assisted disabled individual in being as independent as possible while closely monitoring him for safety
  • Kept records of any changes in client's condition and reported changes to appropriate medical personnel
  • Administered all necessary medications, as directed by care plan
  • Maintained a clean and well-organized environment to promote client happiness and safety
  • Resolved guest complaints
  • Ran errands, including grocery shopping and picking up dry cleaning
  • Processed and tracked medical insurance claims
  • Checked mail, shopped for groceries and handled bill payments
  • Handled incoming and outgoing correspondence, including mail, email and faxes
  • Traveled with the manager to take notes and dictation at meetings.

Security Guard

USA Security Services
05.2016 - 01.2017
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Wrote detailed reports of all security breaches and investigations.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Delivery Driver

FEDEX Ground
01.2014 - 12.2016
  • Loaded and unloaded trailers each day
  • Verified the contents of inventory loads against shipping papers, reporting any errors to supervisor
  • Checked vehicle's fluid levels and tire pressure
  • Inspected and maintained gas, oil and water levels, as well as tires, lights and brakes
  • Notified branch management of any vehicle safety concerns and scheduled any required repairs
  • Selected the most efficient routes in compliance with delivery instructions and fuel policy
  • Operated motor vehicles in a safe and efficient manner
  • Evaluated customer needs and determined appropriate action, referring their questions to management when necessary
  • Obtained signatures needed to complete and process all paperwork in a timely manner
  • Pulled customer tickets to fulfill orders
  • Handled merchandise in accordance with product handling standards.

Education

Montgomery County Customer Service Boot Camp
Norristown, PA
2021

Pottstown High School
Pottstown, PA

Skills

  • HIPAA Compliance
  • Incident Reporting
  • Documentation
  • Chronic Disease Management
  • Mobility Assistance
  • Meal Preparation
  • Basic Housekeeping
  • Patient Companionship
  • Heavy Lifting
  • Records Maintenance
  • Housekeeping
  • Flexible Schedule
  • Strong Ethics
  • Client Transportation
  • Medication and Appointment Reminders
  • Compassionate Communication
  • Multitasking and Organization
  • Behavior Redirection
  • Relationship Building
  • Verbal and Written Communication Skills
  • Daily Living Assistance
  • Care Plan Assessment
  • Dependable and Responsible
  • Hoyer Lifting Equipment
  • Medical Office Administration
  • Respectful and Compassionate
  • COVID-19 Safety Policies
  • Problem-Solving
  • First Aid and Safety
  • Flexible Schedule and Availability

Certification

EXCELLENT CUSTOMER SERVICE | EFFECTIVE COMMUNICATOR | TRUSTWORTHY SELF-MOTIVATED | RELIABLE | SAFE DRIVER | DELIVERY ROUTE SELECTION

  • Licensed
  • [Act 235] -

Timeline

Caregiver

Sweet Home Care
05.2018 - 07.2018

Security Guard

USA Security Services
05.2016 - 01.2017

Delivery Driver

FEDEX Ground
01.2014 - 12.2016

Montgomery County Customer Service Boot Camp

Pottstown High School

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CYNTHIA Z. RODRIGUEZ