Cynthony Hernandez
San Antonio,TX
Summary
Compassionate and detail-oriented Lead Patient Care Technician with extensive experience delivering high-quality, patient-centered care in fast-paced hospital settings. Proven ability to mentor and train new staff on current clinical protocols, hospital policies, and patient safety practices. Skilled in direct patient care, electronic documentation, lab collection, mobility assistance, and pre/post-surgical support. Recognized for maintaining professionalism under pressure, fostering a culture of teamwork, and leading by example. Dedicated to supporting both patients and colleagues while upholding the highest standards of care and compliance.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Healthcare Facility
05.2024 - Current
- Coordinate patient appointments, insurance verifications, and pre-authorizations to ensure timely and efficient care.
- Serve as primary liaison between patients, providers, and administrative staff, delivering compassionate support and clear communication.
- Maintain accurate electronic medical records while upholding strict confidentiality standards.
Billing Specialist
White Water Restoration
06.2023 - Current
- Process and audit client billing statements, ensuring accurate invoicing and timely payments.
- Resolve billing discrepancies through direct client communication.
- Collaborate with internal departments to streamline processes and improve efficiency.
Interior Design Intern
Interior Affairs
05.2022 - 11.2023
- Led client consultations and design planning to tailor unique interior solutions.
- Coordinated with vendors and contractors to meet deadlines and budget goals.
- Contributed to merchandising and promotional events to increase sales and customer engagement.
Front Desk Supervisor / Night Audit Manager
RiverWalk Plaza Hotel
10.2018 - 03.2020
- Supervised and trained front desk staff, enhancing guest experience and operational efficiency.
- Conducted nightly audits and resolved billing discrepancies.
- Improved check-in processes, reducing wait times and boosting guest satisfaction by 20%.
Education
High School Diploma -
J.P. Stevens High School
San Antonio, TXSkills
- Interpersonal Communication
- Adaptability & Teamwork
- Problem Solving
- Office Administration
- Customer Service
- Medical Records Management
- HIPAA compliance
- Creative problem solving
- Appointment scheduling
- New hire training
- Patient care coordination
- Customer service
- Payment collection
- Vendor relationship management
- Patient records management
- Multitasking
Timeline
Patient Care Coordinator
Healthcare Facility
05.2024 - Current
Billing Specialist
White Water Restoration
06.2023 - Current
Interior Design Intern
Interior Affairs
05.2022 - 11.2023
Front Desk Supervisor / Night Audit Manager
RiverWalk Plaza Hotel
10.2018 - 03.2020
High School Diploma -
J.P. Stevens High School
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