Cyntia Nolff
New Braunfels,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
28
28
years of professional experience
Work History
Office Manager
Accurate Installations
01.2001 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated office events, meetings, travel arrangements, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assistant to Chief Creative Officer
Mendoza Dillon And Associates
07.1996 - 08.2000
- Assisted Chief Creative Officer in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Elevated executive productivity, managing complex calendars and arranging travel itineraries.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Proofread and edited documents for accuracy and grammar.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
General Studies
Orange Coast Community College
Costa MesaHigh School Diploma -
Liceo Naval
Lima, PeruSkills
- Office Administration
- Organizational Skills
- Customer Service
- Excellent multi-tasking ability
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Project Management
- Staff Management
- Managing Operations and Efficiency
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Accurate Installations
01.2001 - Current
Assistant to Chief Creative Officer
Mendoza Dillon And Associates
07.1996 - 08.2000
General Studies
Orange Coast Community College
High School Diploma -
Liceo Naval
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