Cyntia Soechtig
Naples,FL
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
15
15
years of professional experience
Work History
Retail Sales Associate
Williams-Sonoma Inc.,Pottery Barn
Naples, FL
10.2019 - 04.2024
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers over the phone to complete online orders and answer all questions.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Used product knowledge to suggest items to match client needs.
- Tracked inventory levels throughout the day and restocked items as needed.
- Stocked shelves with merchandise according to company standards.
Office Manager
Superior Floor Restoration Inc.
Naples, FL
06.2009 - 06.2019
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Education
Study of The English Language
Miami-Dade Community College
Miami, FL12-1991
Associate of Arts - Paralegal Studies
IPC | Instituto Peruano De Capacitacion
Lima, Peru12-1982
Skills
- Fluent in Spanish and English
- Customer Service
- Order Processing
- Retail Store Operations
- Sales Goals Attainment
- Positive and professional
- Transaction Processing
- Sales expertise
- Product Knowledge
- Problem-Solving
- Teamwork and Collaboration
- Phone Etiquette
Affiliations
- Gardening
- Biking, hiking, skiing, pilates, staying in good health
- Enjoys fashion
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Retail Sales Associate
Williams-Sonoma Inc.,Pottery Barn
10.2019 - 04.2024
Office Manager
Superior Floor Restoration Inc.
06.2009 - 06.2019
Study of The English Language
Miami-Dade Community College
Associate of Arts - Paralegal Studies
IPC | Instituto Peruano De Capacitacion
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