Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Education and Training
Timeline
Generic

Cyntia Soechtig

Summary

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Overview

16
16
years of professional experience

Work History

Club Associate

Saks Fifth Avenue
10.2024 - Current
  • Acts as a liaison between client and consultant, continues client relationships, and addresses all client needs when consultant is not available.
  • Takes care of all client needs including ordering, monitoring order status daily, receiving client packages at the store, and shipping packages from store to clients' various homes.
  • Assists stylists with choosing various looks for clients including but not limited to, clothing, shoes, makeup, jewelry, and bags.
  • Takes care of client needs from start to finish by managing alterations, payments, returns, purchases, and any other needs.
  • Assures the club is ready to receive and serve clients each morning.
  • Organizes and assures all items that were not purchased are returned to their original department within Saks Fifth Avenue.
  • Maintains relationships with leased boutiques within Saks Fifth Avenue.

Retail Sales Associate

Williams-Sonoma Inc.,Pottery Barn
10.2019 - 04.2024
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers over the phone to complete online orders and answer all questions.
  • Assisted customers with finding the right product for their needs.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Handled customer complaints in a professional manner.
  • Used product knowledge to suggest items to match client needs.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Stocked shelves with merchandise according to company standards.

Office Manager

Superior Floor Restoration Inc.
06.2009 - 06.2019
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Education

Study of The English Language

Miami-Dade Community College
12-1991

Associate of Arts - Paralegal Studies

IPC | Instituto Peruano De Capacitacion
12-1982

Skills

  • Fluent in Spanish and English
  • Customer Service
  • Order Processing
  • Retail Store Operations
  • Sales Goals Attainment
  • Positive and professional
  • Transaction Processing
  • Sales expertise
  • Product Knowledge
  • Problem-Solving
  • Teamwork and Collaboration
  • Phone Etiquette
  • Customer service

Affiliations

  • Gardening
  • Biking, hiking, skiing, pilates, staying in good health
  • Enjoys fashion

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Education and Training

Miami-Dade Community College, Miami, FL. 

Study of The English Language

12/1991


IPC-Instituto Peruano De Capacitacion, Lima, Peru

Associate of Arts in Paralegal Studies

12/1982

Timeline

Club Associate

Saks Fifth Avenue
10.2024 - Current

Retail Sales Associate

Williams-Sonoma Inc.,Pottery Barn
10.2019 - 04.2024

Office Manager

Superior Floor Restoration Inc.
06.2009 - 06.2019

Associate of Arts - Paralegal Studies

IPC | Instituto Peruano De Capacitacion

Study of The English Language

Miami-Dade Community College

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