Cyntina Carter
Atlantic City,NJ
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Independant Contractor
Atlantic City, NJ
01.2015 - 09.2021
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
Independent Contractor
Kr Property Group
Raleigh, NC
03.2012 - 03.2014
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Utilized impressive time management and prioritization skills to meet challenging deadlines.
Education
GED -
Martin Luther King Jr High School
New York, NY05.1986
Business Administration
Westchester Community College
Valhalla, NYSkills
- Senior leadership support
- Call Centers
- Conflict mediation
- Problem Resolution
- Customer relations
- Inbound and Outbound Calling
- Problem-solving abilities
- Data evaluation
- High-energy attitude
Timeline
Customer Service Specialist
Independant Contractor
01.2015 - 09.2021
Independent Contractor
Kr Property Group
03.2012 - 03.2014
GED -
Martin Luther King Jr High School
Business Administration
Westchester Community College
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