Cyntoria Johnson
Sachse,TX
Summary
Finance professional with solid foundation in tax preparation and compliance, consistently delivering accurate and timely tax returns. Proven ability in identifying and implementing tax-saving strategies while maintaining high level of accuracy. Known for fostering team collaboration and adapting to evolving tax laws and regulations, with strong analytical and client consultation skills. Also, professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PRN Hospice Aide
Lifted Hospice
03.2024 - Current
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
Seasonal Tax Expert
Intuit TurboTax Live
03.2024 - Current
- Completed and filed returns with tax departments at local, state, and federal levels.
- Stayed current on changing tax laws and regulations to provide the most accurate advice to clients.
- Built strong relationships with clients through excellent communication skills, ensuring repeat business year after year.
- Maximized client savings by identifying deductions and tax credits through thorough review of financial documents.
- Conducted thorough research on unfamiliar tax situations to ensure proper treatment within client returns.
- Increased client satisfaction with the timely preparation and filing of income tax returns, meeting strict deadlines.
Seasonal Registered Tax Advisor, Director
Bewise Tax Preparation
08.2017 - Current
- Educated clients on various aspects of taxation, empowering them to make informed financial decisions.
- Facilitated effective communication between clients and taxing authorities during audits or disputes, promoting prompt resolutions when necessary.
- Provided guidance on complex tax issues, helping clients navigate challenging situations with confidence.
- Assisted clients in reducing their tax liabilities through comprehensive tax planning and analysis.
- Collaborated with clients'' other advisors, such as attorneys and financial planners, to create cohesive tax strategies that aligned with their overall financial goals.
- Conducted risk assessments for potential audit targets, prioritizing high-impact cases for investigation.
- Analyzed financial data diligently to identify inconsistencies or inaccuracies that indicated potential noncompliance with tax laws.
Emergency Room Technician
Merit health Central
10.2020 - 05.2023
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
Certified Nursing Assistant
Grand Aids
07.2019 - 01.2020
- Enables patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise
- Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
- Assists patients by providing personal services, such as, bathing, dressing, and grooming
- Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
Client Service Coordinator
Family Life Agency
03.2015 - 02.2018
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
Certified Nurse Assistance
Mississippi State Hospital
07.2013 - 01.2014
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
Education
Associate's degree - Accounting
Hinds Community College
Raymond, MS11.2024
A.S. - Science
Hinds Community College
Raymond, MS05.2022
Income Tax Preparation
Key Financial Tax Professionals Training Academy
Memphis, TN08-2020
Skills
- Tax Experience
- Individual and Business Taxes
- QuickBooks
- Bookkeeping
- Accounts Payable
- Office Management
- Financial Statement Preparation
- Home health
- Palliative care expertise
- Adaptable to change
- Professional boundaries
- Federal and state tax returns
Certification
- CNA
- BLS Certification
Personal Information
Authorized To Work: US
Timeline
PRN Hospice Aide
Lifted Hospice
03.2024 - Current
Seasonal Tax Expert
Intuit TurboTax Live
03.2024 - Current
Emergency Room Technician
Merit health Central
10.2020 - 05.2023
Certified Nursing Assistant
Grand Aids
07.2019 - 01.2020
Seasonal Registered Tax Advisor, Director
Bewise Tax Preparation
08.2017 - Current
Client Service Coordinator
Family Life Agency
03.2015 - 02.2018
Certified Nurse Assistance
Mississippi State Hospital
07.2013 - 01.2014
A.S. - Science
Hinds Community College
- CNA
- BLS Certification
Associate's degree - Accounting
Hinds Community College
Income Tax Preparation
Key Financial Tax Professionals Training Academy
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