Cypress Mathis
Aiken,SC
Summary
Experienced with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
15
15
years of professional experience
Work History
Customer Care Expert
T-Mobile
11.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Communicated with clients regarding account services, statements, and balances.
Receptionist
Aiken's House of Beauty
03.2022 - 11.2023
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
Customer Service Rep
Maximums
01.2020 - 02.2022
- Taking inbound calls for the IRS assisting customers with concerns about the stimulus checks
- Providing general information such as finding accounts, and updating information
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Endfinder
AGY
09.2017 - 02.2019
- Promptly and accurately finding ends on over 300 pieces of fiberglass and cutting the ends
- Loading and unloading forming packages onto and o a conveyor to and from transportation equipment.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Stocker
WALMART
03.2015 - 09.2017
- Accurately labeled, inspected and verified all incoming orders and stored them in the central supply area
- Organized delivered items and properly placed priced tags and barcodes on the items
- Documented all data and stock items using the computer or manually
- Maintained a safe work environment by following proper loading and safely procedures.
Customer Service Representative
Scana Energy
06.2013 - 03.2015
- Taking payment information and other pertinent information such as addresses and phone numbers
- Greet customers warmly and ascertain problems or reason for calling
- Updating customer information such as address changing and/or billing
- Responded to customer requests for products, services, and company information.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Waitress
Cumberland Village
02.2010 - 10.2013
- Served approximately 30 guest daily
- Learned menu items and recommend items to guest based on preferences
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Licensed Master Cosmetologist - Cosmetology
Kenneth Shuler
North Augusta, SC08.2024
High School Diploma -
Aiken High School
Aiken, SC01.2013
Skills
- Customer service & Relations
- Problem Solving
- Time Management
- Word Processing & Typing
- Prioritizing Task
- Experience with Microsoft Office - Word & Excel
- Payment Processing
- Appointment Scheduling
- Customer Service
- Order Processing
- Call center experience
- Customer Relations
- Data Entry
- Scheduling appointments
Timeline
Customer Care Expert
T-Mobile
11.2023 - Current
Receptionist
Aiken's House of Beauty
03.2022 - 11.2023
Customer Service Rep
Maximums
01.2020 - 02.2022
Endfinder
AGY
09.2017 - 02.2019
Stocker
WALMART
03.2015 - 09.2017
Customer Service Representative
Scana Energy
06.2013 - 03.2015
Waitress
Cumberland Village
02.2010 - 10.2013
Licensed Master Cosmetologist - Cosmetology
Kenneth Shuler
High School Diploma -
Aiken High School
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