Cypriana Nathaniel Harlow
SCHENECTADY
Summary
Dynamic banking professional with extensive experience as Head Teller at Trustco Bank, excelling in operational efficiency and staff training. Proven track record in cash handling accuracy and fostering client relationships, contributing to revenue growth through effective cross-selling techniques. Committed to maintaining compliance and enhancing workflow in high-pressure environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Head Teller
Trustco Bank
01.2025 - Current
- Supervised daily cash operations, ensuring accuracy and compliance with bank policies.
- Trained and mentored staff on customer service protocols and transaction procedures.
- Implemented efficient cash handling processes, reducing discrepancies and enhancing workflow.
- Managed teller line performance, optimizing staffing to meet customer demand effectively.
- Conducted regular audits of cash drawers to maintain accountability and minimize losses.
- Resolved customer inquiries and complaints, fostering positive banking relationships.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Mentored junior tellers, fostering professional development and growth within the team.
Direct Support Professional
Living Resources
10.2024 - 12.2024
- Provided individualized support to clients in daily activities, enhancing their independence and quality of life.
- Assisted in implementing personalized care plans, ensuring adherence to client-specific goals and needs.
- Facilitated communication between clients and families, fostering positive relationships and understanding of care processes.
- Monitored client progress and behavior, documenting observations to inform care adjustments as necessary.
- Implemented safety protocols during client interactions, prioritizing well-being in all aspects of care delivery.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Pharmacy Technician
CVS Pharmacy
09.2024 - 12.2024
- Assisted pharmacists in preparing and dispensing medications to ensure accuracy and efficiency.
- Maintained inventory levels by tracking stock and placing orders for pharmaceuticals as needed.
- Provided exceptional customer service by addressing inquiries and resolving patient issues promptly.
- Processed prescriptions using pharmacy management software, ensuring compliance with safety regulations.
- Educated patients on medication usage, storage, and potential side effects to enhance understanding.
- Conducted routine cleaning and organization of pharmacy area to maintain a safe environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
High School Diploma - General Studies
Castries Comprehensive Secondary School
Saint Lucia 09.1999
Skills
- Branch operations
- Organization and planning
- Operational efficiency
- Security procedures
- Staff training and development
- Cash handling expertise
- Deposit processing
- Transaction processing accuracy
- Account maintenance
- Teller support
- Bank secrecy act
- Quality control
- Cash drawer balancing
- Banking software proficiency
- Currency exchange
- Cross-selling techniques
- Safe deposit box management
- Loan payment processing
- Check cashing
- Cash handling experience
Certification
- High School Diploma
- Certificate in First Aid , AED, CPR
- Certificate in introduction to Interior design
Languages
Creole
Native or Bilingual
Timeline
Head Teller
Trustco Bank
01.2025 - Current
Direct Support Professional
Living Resources
10.2024 - 12.2024
Pharmacy Technician
CVS Pharmacy
09.2024 - 12.2024
High School Diploma - General Studies
Castries Comprehensive Secondary School